Housekeeping Operations Supervisor (BELL GARDENS, CA. 90201)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $27.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
Parkwest Bicycle Casino is a premier entertainment and gaming destination known for its dynamic casino floor, vibrant atmosphere, and commitment to exceptional guest service. As a key player in the hospitality and gaming industry, Parkwest delivers a comprehensive experience that combines high-energy gaming with superb amenities and a focus on guest satisfaction. The casino operates with a strong emphasis on maintaining a high level of cleanliness and organization throughout its facilities, which is essential to ensuring a comfortable and inviting environment for both guests and staff. The team at Parkwest Bicycle Casino strives to foster an inclusive and supportive workplace... Show More
Job Requirements
- 3 to 5 years of housekeeping experience with at least 2 years in a supervisory or managerial role
- Must be able to regularly stand and walk the premises
- Frequently required to reach with hands and arms, climb, or balance
- stoop, kneel, crouch, or crawl
- and talk or hear
- Must be able to regularly lift, push, pull, move and/or carry up to 25lbs and frequently up to 50lbs with assistance or appropriate equipment
- Must be at least 21 years of age
- Must be able to pass background check and drug test
- Able to work varied shifts and flexible schedules including weekends and evenings
Job Qualifications
- Proficient in housekeeping systems and software such as Opera and HotSOS and Microsoft Office
- Able to write incident reports effectively
- Must be able to pass mandatory screening including a background check and drug test
- Must be at least 21 years of age
- Able to effectively interact well with customers and coworkers
- Able to resolve problems and conflicts in a diplomatic and tactful manner
- Available for full-time work including weekends and evening scheduling
- Able to communicate clearly with team members
- Requires strong organizational skills and ability to multi-task effectively
- Able to work independently
- Able to work within a team environment
- Bi-lingual a plus
Job Duties
- Oversee Housekeeping Operations in all shifts
- Supervise and coordinate the work of housekeeping staff in public and gaming areas as well as offices
- Assign daily tasks and schedules based on operational needs
- Inspect areas for cleanliness, maintenance issues and compliance with standards
- Ensure proper use of cleaning supplies, chemicals and equipment
- Train new staff in cleaning techniques, safety procedures and company policies
- Monitor staff and provide feedback, coaching or corrective action when necessary
- Foster teamwork and maintain staff morale
- Respond to guest requests, complaints or concerns promptly and professionally
- Maintain housekeeping records including attendance, inspections, maintenance logs, inventory
- Support budgeting and cost control efforts
- Ensure knowledge and understanding of OSHA regulations are up to date and conduct safety training to all team members
- Support training initiatives for all current and new employees
- Use checklists to successfully complete tasks
- Participate in investigations of employee accidents when needed or escalate issues to HR
- Communicate performance expectations to housekeeping employees and monitor progress
- Observe service behaviors of employees and provide feedback to improve service performance
- Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met
- Communicate areas in need of attention to staff and follow up to ensure understanding
- Handle employee progressive disciplinary procedures as required
- Participate in the employee performance appraisal process and give feedback
- Perform other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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