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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
bonus eligibility
Professional development opportunities
Job Description
Courtyard by Marriott San Antonio Riverwalk is a vibrant hotel located in the heart of San Antonio, Texas, at 207 N Saint Marys St. As part of Marriott International, a globally recognized hospitality leader, the Courtyard brand is specifically designed for business travelers, providing them with a comfortable and efficient environment tailored to meet their needs. This hotel, situated along the beautiful San Antonio Riverwalk, offers guests easy access to local attractions, dining, and business centers, making it an ideal choice for both leisure and corporate visitors. Courtyard is known for its commitment to quality service, innovative guest experiences, and... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership and team management skills
- Excellent communication skills
- Ability to work full time
- Proactive approach to customer service
- Ability to follow operational standards and procedures
Job Qualifications
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership and team management skills
- Excellent communication and customer service abilities
- Proficiency in operational and financial performance monitoring
- Ability to handle multiple departments and manage diverse teams
- Experience in human resources activities such as hiring and training
Job Duties
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Understands employee and guest satisfaction results and develops game plans to improve areas and expand strengths
- Ensures that the team has the capabilities to meet expectations
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Assists employees in understanding guests' changing needs and exceeding expectations
- Follows property specific second effort and recovery plan
- Publishes guest satisfaction results timely including forms, comment cards and letters
- Takes proactive approaches when dealing with employee and guest concerns
- Extends professionalism and courtesy to employees and guests at all times
- Communicates and updates all goals and results with employees
- Meets semiannually with staff on a one-to-one basis
- Assists and teaches team scheduling against guest and hours/occupied room goals
- Performs hourly job functions as needed
- Provides excellent customer service by being readily available and approachable
- Responds timely to customer service department requests
- Ensures all team members meet or exceed hospitality requirements
- Assists in performing annual quality audit with GM and RD
- Ensures a viable key control program is in place
- Reviews financial statements, sales and activity reports to measure productivity and goal achievement and identifies areas needing cost reduction and improvement
- Interviews and assists in making hiring decisions
- Receives hiring recommendations from team supervisors
- Ensures thorough and timely orientation for new team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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