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Job Overview
Compensation
Hourly
Range $17.00 - $21.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The hiring establishment is a reputable hotel known for its commitment to exceptional service and guest satisfaction. As a leading hospitality provider, the hotel prides itself on maintaining a clean, welcoming, and well-managed environment for all guests and staff. With a strong emphasis on quality housekeeping and seamless operations, the hotel continuously strives to uphold the highest standards in the guest experience and property management. The company values professionalism, teamwork, and dedication among its employees to ensure every visitor enjoys their stay in a comfortable and pristine setting.
This job opening is for the position of Head Housekeeper or Executive... Show More
This job opening is for the position of Head Housekeeper or Executive... Show More
Job Requirements
- High school diploma or higher
- Minimum of three years hotel housekeeping experience
- At least one year as Head Housekeeper or Executive Housekeeper
- Strong communication skills
- Pleasing personality
- Good team player
- Good listener
- Professional and well-groomed appearance
- Ability to work any shift and fill in as needed
- Capacity to handle guest complaints effectively
Job Qualifications
- High school diploma or higher
- Minimum of three years hotel housekeeping experience
- At least one year in a supervisory role such as Head Housekeeper or Executive Housekeeper
- Proficient in the use of property management systems like Quore
- Strong understanding of hotel operating procedures
- Excellent leadership and communication skills
- Ability to effectively handle guest complaints
- Strong organizational and scheduling skills
- Knowledgeable of inventory management and cost control
- Ability to conduct staff performance reviews
- Familiarity with hotel room types and housekeeping standards
Job Duties
- Directly supervise all laundry and housekeeping personnel and ensure proper completion of all housekeeping and laundry duties
- Direct and coordinate all the cleaning activities of the Hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations
- Ensure the proper appearance of the Hotel from the entrance to the roof
- Direct and coordinate the cleaning of the parking lot and walkways, the property landscaping, service, and trash areas, and the exterior of all buildings
- Act as the Manager on Duty (MOD) when scheduled as such by the General Manager
- Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Director of Operations
- Be a champion of the Quore property management system
- Understand and be able to use the property management system
- Have a good understanding of all of hotel operating procedures
- Enforce all existing and new policies and procedures with the housekeeping and laundry staff
- Maintain proper staffing in all areas of responsibility
- Prepare and post the housekeeping and laundry staff work schedules in a timely fashion
- Conduct regular performance reviews of staff
- Read front office communications logs on a daily basis
- Monitor appearance of all housekeeping and laundry staff, to ensure they are following company uniform policy
- Conduct weekly departmental meetings, and individual meetings as needed
- Supervise delegated responsibilities and follows up
- Exhibit good leadership skills
- Conduct an inventory of all housekeeping and laundry supplies on the last day of each accounting period
- Order, check and maintain housekeeping and laundry supplies at par
- Inform the General Manager of any unique situations, or unusual developments in housekeeping and laundry operations
- Handle guest complaints effectively
- Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift
- Complete weekly schedule for housekeeping and laundry staff as per standard operating procedures
- Understand the Chart of Accounts in order to code the invoices for housekeeping and laundry
- Be knowledgeable of room types and standards for supplies
- Open and close rooms as required for maintenance
- Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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