HOUSEKEEPING MANAGER (RFT/NAVY GATEWAY INNS & SUITES)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
NGIS Hawaii is a reputable organization dedicated to providing exceptional hospitality services primarily supporting military and civilian personnel through the Navy Exchange Service Command (NEXCOM) Hospitality Group (NHG) properties. Situated in Pearl Harbor, Hawaii, NGIS operates in dynamic environments designed to meet the highest standards of guest satisfaction and operational excellence. Focusing on delivering outstanding guest experiences, NGIS Hawaii manages large-scale lodging facilities, ensuring that every guest encounter is comfortable, seamless, and memorable. The organization values professionalism, operational efficiency, and continuous improvement to maintain its standing as a leading hospitality service provider within government-supported housing and lodging operations.
This full-time... Show More
This full-time... Show More
Job Requirements
- Minimum of a high school diploma or equivalent
- 3 years of experience in administrative, technical, or responsible work enabling general knowledge of hotel/motel operational practices
- 1 year of specialized experience in hotel/motel housekeeping methods
- ability to work full-time with 35+ hours per week
- effective communication skills
- ability to manage staff and resolve personnel issues
- capability to perform inspections and maintain compliance with safety regulations
- skilled in coordination with multiple departments
- proficiency in using Property Management Systems
- ability to maintain confidentiality and guest privacy
- readiness to perform housekeeping duties as needed during staff shortages
Job Qualifications
- A total of 4 years of experience consisting of 3 years of general experience in administrative, technical or responsible work related to hotel/motel operation practices
- 1 year of responsible experience with in-depth knowledge of hotel/motel housekeeping methods and practices
- experience in procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating or similar work
- strong leadership and communication skills
- ability to evaluate staff performance and conduct inspections
- knowledge of OSHA, NAVOSH, and other relevant regulations
- proficiency in Property Management Systems
- ability to manage budgets and inventories effectively
- excellent organizational skills
Job Duties
- Establishes and ensures NHG standards policies and procedures regarding the housekeeping and laundry departments are effective and maintained
- supervises housekeeping and laundry department associates
- organizes and directs departmental training programs and maintains training records for each associate
- resolves personnel problems, hires new associates and ensures adequate staffing
- evaluates associates’ performance and quality of work, recommends awards and/or corrective disciplinary actions
- monitors productivity and motivates staff to improve performance
- develops a professional housekeeping and laundry staff to ensure adequate guest service
- conducts written daily guest room, laundry and facility inspections, preparing reports as needed
- takes corrective action on all housekeeping and laundry discrepancies and reports all other discrepancies to the appropriate department for action
- ensures all equipment is properly maintained, stored and accounted for
- places maintenance calls for repairs as required within procurement guidelines
- inspects and evaluates physical condition of NHG guest rooms and public spaces for preventative maintenance and required repairs, painting, and furnishings to maintain NHG standards
- originates work orders for repairs to guest rooms or public areas and may review with the maintenance department supervisor and/or the NHG GM
- verifies condition and possible unauthorized occupancy of vacant rooms, notifies NHG GM of any discrepancies
- schedules special deep cleaning programs as required
- maintains inventory of associates’ uniforms
- prepares and verifies all departmental payroll information
- ensures all leave requests are in writing and approves/disapproves in a timely manner
- demonstrates effective communication skills when responding to guest requests and inquiries regarding housekeeping operations/services
- maintains regular contact with the front office for check-outs through the use of a Property Management System PMS
- participates in the development of annual budget and planned improvements
- manages departmental budget, monitors monthly payroll and supply expenses
- maintains inventory of guest, housekeeping and laundry supplies and linens, places orders for necessary supplies and equipment, records arrival of received goods, completes invoices and submits to the NHG GM for processing
- responsible for bulk items issued from the storeroom
- responsible for coordinating, supervising and completing the quarterly linen inventory as well as periodic unannounced supply inventories to detect missing inventory
- ensures NHG operating procedures are in compliance with all state and federal regulations with regard to OSHA, NAVOSH and NHG regulations
- plans and carries out assignments with minimal supervision
- coordinates with other associates assigned to NHG as required to carry out responsibilities and advises supervisor of progress or problem areas
- performs cleaning and laundry duties on an “as needed” basis to cover staff shortages or other unanticipated occurrences
- implements all safety, fire prevention, MSDS and environmental/industrial hygiene requirements
- ensures security measures are maintained at all times
- ensures guest privacy is maintained at all time
- carries out EEO policies and communicates support of these policies to subordinates
- performs other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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