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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $77,000.00 - $80,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Training and Development
competitive salary
Job Description
Viceroy Hotels & Resorts is a distinguished leader in the modern luxury hospitality industry, recognized for offering unique and immersive experiences rooted in the cultural authenticity of each destination. With a broad portfolio including breathtaking locations such as Los Cabos, Santa Monica, Chicago, Riviera Maya, and many others worldwide, Viceroy Hotels creates environments that allow guests to craft unforgettable narratives during their stay. The brand is synonymous with distinctive design, destination dining, and personalized service that truly resonates with each guest's heart and soul. Viceroy continues to grow its presence, with a new resort opening soon in Sun Valley, Idaho,... Show More
Job Requirements
- High school diploma or equivalent
- 2-4 years of housekeeping experience
- Strong leadership and organizational skills
- Ability to work independently and simultaneously manage multiple tasks
- Knowledge of cleaning procedures, equipment and chemicals
- Ability to work flexible schedules including evenings, weekends and holidays
- Proficiency in property management systems (e.g., Opera preferred)
- Must be able to lift up to 50 lbs
- Must be able to bend, stoop, squat and stretch
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity
- Must be able to walk and stand for extended periods of time up to four (4) hours
Job Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 2-4 years of housekeeping experience
- Strong leadership and organizational skills
- Knowledge of cleaning procedures, equipment, and chemicals
- Ability to work flexible schedules including evenings, weekends and holidays
- Proficiency in property management systems (e.g., Opera preferred)
- Strong communication skills
- Attention to detail
- Time management skills
- Guest service excellence
- Problem-solving abilities
Job Duties
- Assist in managing daily housekeeping operations for guest rooms, suites, public areas, and laundry
- Conduct daily inspections to ensure compliance with Hyatt cleanliness and brand standards
- Ensure employees are in compliance with appropriate regulations, practices and procedures
- Monitor room readiness and coordinate with Front Office for efficient room turnover
- Support scheduling to ensure adequate staffing levels based on occupancy forecasts
- Ensure proper use and maintenance of cleaning equipment and supplies
- Supervise room attendants, housepersons, and laundry attendants
- Train new hires on Hyatt service standards, safety procedures, and cleaning protocols
- Provide coaching and feedback
- Foster a positive team environment aligned with Hyatt's culture and values
- Assist in onboarding and retention of housekeeping staff
- Perform routine room inspections and public area audits
- Address guest complaints promptly and professionally and follow up to ensure guests satisfaction
- Ensure VIP rooms and special requests are handled accurately
- Maintain high standards of presentation and cleanliness
- Monitor inventory levels of linens, amenities, and cleaning supplies
- Participate in monthly inventory counts
- Ensure proper handling of lost & found procedures
- Ensure compliance with OSHA, local health regulations, and Hyatt safety policies
- Enforce chemical handling and workplace safety procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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