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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employer-paid life insurance
long-term disability insurance
Flexible spending account
Aflac short-term disability options
401(k) with Company Match
Family care with urbansitter membership
Generous paid time off policy
Education tuition reimbursement
Yearly performance review
Discretionary bonus opportunities
Coaching programs
Job Description
Skywalker is a distinguished hospitality establishment renowned for its meticulous attention to detail and exceptional guest experiences. Positioned at the forefront of the luxury hospitality industry, Skywalker is committed to providing an unparalleled level of service and sophistication across all its guest suites and public spaces. The company prides itself on maintaining pristine cleanliness, elegant aesthetics, and a welcoming environment that embodies excellence and comfort for every guest. As a prominent player in the hospitality sector, Skywalker focuses on seamless coordination and operational efficiency, integrating various departments to ensure a flawless guest journey from arrival to departure. The company fosters... Show More
Job Requirements
- 2+ years proven experience in hospitality
- strong work ethic
- self-starting personality with an even disposition and decorum
- maintain a professional appearance and manner at all times
- can communicate well with guests
- willing to cross lanes and support co-workers with their job duties and be a team player
- ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time with or without reasonable accommodations
- lifting may include equipment or furniture weighing up to 50 lbs with or without reasonable accommodations
- ability to comprehend and follow instructions from supervisor
- must have the ability to communicate in English, bonus if able to speak Spanish
- strong organizational skills and attention to detail
- excellent written and verbal communication skills
- maintain professional appearance and manner at all times
- can communicate with guests
Job Qualifications
- 2+ years proven experience in hospitality management or a related field
- experience managing housekeeping teams and contractors
- demonstrated ability to lead and mentor staff
- strong knowledge of cleaning standards and household maintenance
- proficiency in budgeting and financial management
- excellent communication and interpersonal skills
- ability to conduct training and implement standard operating procedures
- hands-on approach with problem-solving abilities
- familiarity with procurement and inventory management
- ability to work collaboratively across departments
- proactive and detail-oriented mindset
Job Duties
- suite set up, furniture install, textiles, all pre arrival duties
- schedule, oversee and inspect deep cleaning
- manage room upkeep and preventative maintenance for all site inspections, internal and external
- procurement and management of all guest room amenities, housekeeping tools and equipment
- management of all housekeeping storage areas throughout property
- regular inspection of unoccupied suites, identifying and reporting maintenance needs
- oversees all public area, outdoors, back of house areas including offices, winery, spa, gym, treatment rooms, theaters, dining locations indoors and outdoors
- daily site check of all public and BOH areas
- assign work duties and inspect work for conformance to prescribed standards of cleanliness
- manages regular cleaning schedules, deep cleans and maintenance of both common and private spaces
- investigates complaints regarding housekeeping service and equipment, and takes corrective action
- coordinates work activities in support of the operations of all other departments
- quality check and update standards and procedures for work of housekeeping staff as needed
- conducts training to ensure policy compliance, work procedures, and to demonstrate use and maintenance of equipment
- make recommendations to improve service and ensure more efficiency whenever possible
- attend staff meetings to discuss events, successes and opportunities
- issues supplies and equipment to workers
- performs cleaning duties in cases of emergency or staff shortage
- recruit and train new hires
- develop and implement guidelines and control procedures for purchasing and receiving areas
- conduct daily property inspections
- manage budgeting and finances, ensuring timely submittal and accuracy of housekeeping related invoices, keeping costs to a minimum
- maintaining inventory of all furnishings and equipment as well as regular stock reviews to ensure adequate cleaning supplies
- continuous training of staff in cleaning and household standards through the property
- daily management of contractor staff including scheduling and onsite supervision
- hands on support with winery, valet, F&B, service, spa support, rooming, wine shipments, florals, meeting set up as needed
- support guest inn and operation as needed
- proactive and able to anticipate situations before they arise
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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