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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company that manages a substantial portfolio of over $15 billion in assets across more than 400 hotels globally. With locations spanning North America, Europe, the Caribbean, and Latin America, Highgate has established itself as a leader in hospitality through its innovative approach and three decades of industry experience. The company is dedicated to developing and managing a diverse portfolio that includes bespoke lifestyle hotel brands, legacy brands, independent hotels, and resorts. Highgate's strategic focus on utilizing cutting-edge revenue management tools and digital technologies positions it to anticipate and capitalize... Show More
Job Requirements
- High school diploma or equivalent
- at least 2 years of experience in hotel housekeeping or related field
- supervisory experience
- proficiency in Windows and related software
- ability to work long hours including weekends and holidays
- capability to exert medium physical effort
- strong communication skills
- effective listening and problem-solving abilities
- multitasking and organizational skills
- attendance at all required meetings and trainings
- compliance with company policies on appearance, attendance, and safety
- ability to analyze and solve complex problems
- adherence to company operational standards and procedures
Job Qualifications
- At least 2 years of progressive experience in a hotel or related field, or a 4-year college degree, or a 2-year college degree and 1 or more years of related experience
- supervisory experience required
- proficiency in Windows and company-approved spreadsheets and word processing
- effective verbal and written communication skills
- ability to multitask and prioritize
- attentive, friendly, courteous, and service-oriented approach
- ability to handle problems effectively
- understanding of hospitality terms
- participation in required meetings and trainings
- ability to comply with company scheduling and appearance standards
- commitment to productivity and problem-solving
- capability to evaluate complex information to meet objectives
Job Duties
- Be attentive, friendly, helpful, and courteous to all guests, managers, and employees
- respond to guest requests, problems, complaints, and accidents courteously and efficiently
- motivate, coach, counsel, and discipline all Housekeeping personnel according to company standards
- ensure compliance with training programs and maintain cleaning schedules
- assist in maintaining and controlling housekeeping equipment and supplies
- ensure compliance with corporate Risk Management standards
- manage large guestroom turns efficiently
- conduct staff interviews and training
- inspect guest rooms and public areas daily
- monitor work orders and follow up for completion
- conduct pre-shift meetings
- respond to emergencies following safety protocols
- manage payroll and employee schedules
- maintain purchase order and accounting procedures
- promote communication and implement company policies
- operate communication devices professionally
- monitor VIP and special guest requests
- attend staff meetings and provide training
- maintain lost and found procedures
- manage key control system
- participate in departmental meetings
- focus on guest service and audit scores
- maintain housekeeping logs and documentation
- use telephone and computer systems for room status reporting
- record valet laundry items
- ensure proper storage and issuance of supplies
- complete maintenance and cleaning projects
- ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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