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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $21.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
competitive salary
Job Description
HMP Properties is a distinguished hospitality company known for its commitment to quality and exceptional guest experiences. Specializing in hotel management, HMP Properties has built a reputation for maintaining high standards in cleanliness, guest service, and operational efficiency. The company values professionalism, attention to detail, and teamwork, making it a preferred employer in the hospitality sector. HMP Properties is dedicated to fostering a work environment that encourages growth, development, and excellence among its staff, contributing to the overall satisfaction of its guests and the success of the properties it manages.
The role of Housekeeping Manager at HMP Properties ... Show More
The role of Housekeeping Manager at HMP Properties ... Show More
Job Requirements
- Must have extensive knowledge of hotel housekeeping and cleaning techniques
- Must be detailed in room inspections
- Must be teamwork oriented and able to maintain a staff
- High school diploma required
- Preferred 3 or more years of hotel operations experience
- Must have developed language skills to read and interpret English documents
- Must be able to write routine reports and correspondence in English
- Ability to speak effectively in English to customers and employees
- Must have developed reasoning abilities to understand and carry out instructions
- Ability to perform mathematical calculations including addition, subtraction, multiplication and division
- Ability to read and interpret business records and statistical reports
- Proficient computer skills with Microsoft Office and company issued software
- Physical ability to perform tasks requiring standing, walking, reaching, stooping, kneeling, crouching, and frequently lift up to 10 pounds and occasionally up to 25 pounds
- Ability to work effectively in a stressful environment
- Must be able to handle communication and interruptions professionally
- Willingness to wear proper uniform and follow safety standards
Job Qualifications
- High school diploma or equivalent
- Minimum of 3 years experience in hotel operations preferred
- Extensive knowledge of hotel housekeeping and cleaning techniques
- Strong leadership and team management skills
- Excellent communication skills in English, both written and verbal
- Ability to read, interpret, and write routine reports and correspondence
- Proficient in using Microsoft Word, Excel, Outlook, Office 365 and other company software
- Strong reasoning and numerical skills including ability to calculate discounts and percentages
- Ability to apply common sense understanding to follow instructions
- Attention to detail in room inspections
- Customer service orientation
- Ability to handle complaints professionally
- Ability to work effectively in a stressful environment
- Ability to multitask and cope with interruptions
Job Duties
- Create assignments for housekeepers and plan daily activities for housekeeping staff
- Supervise and monitor duties of Room Inspectors, Room Attendants, Houseman, Laundry, and Night Houseman to maintain productivity standards
- Interview and hire staff in coordination with General Manager, train personnel, schedule shifts, and assign duties
- Handle guest complaints regarding housekeeping and escalate issues to management when necessary
- Maintain inventory of uniforms, supplies, linens, and equipment, and place requisitions to replenish stock
- Oversee testing of new products or chemicals for housekeeping
- Communicate needed repairs to Maintenance department
- Inspect all guest rooms daily in combination with Room Inspectors to ensure cleanliness
- Assist guests and employees as needed with a positive attitude
- Manage and log lost and found items following company procedures
- Check vacant rooms daily for condition and occupancy potential and report discrepancies
- Keep storage areas clean, orderly, and well-stocked
- Report valuable items found to management promptly
- Adhere to company policies and employee handbook
- Coach and counsel employees to reinforce positive behavior and correct issues
- Conduct monthly departmental meetings to review procedures and gather input
- Analyze and resolve work problems, providing support to employees
- Initiate motivational plans to achieve departmental goals
- Ensure ongoing training emphasizes excellent customer service
- Perform monthly inventory checks
- Ensure compliance with all housekeeping procedures and standards
- Wear proper uniform and nametag at all times
- Practice all safety standards
- Complete required administrative paperwork
- Perform other duties as assigned
- Able to lift up to 75 pounds
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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