Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $60,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a renowned hospitality company specializing in family-friendly resorts and indoor water parks, offering guests unforgettable vacation experiences filled with fun and relaxation. Known for its warm and welcoming atmosphere, Great Wolf Lodge provides a unique blend of entertainment, comfortable accommodations, and exceptional guest services. The company prides itself on creating memorable moments for families, positioning itself as a leader in the hospitality sector with a commitment to quality, safety, and guest satisfaction. With multiple locations, Great Wolf Lodge offers extensive amenities and activities, making it a sought-after destination for family vacations. This role is a full-time position... Show More
Job Requirements
- Experience in housekeeping, preferably at a resort or large hotel
- Bachelor's degree preferred
- Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges
- Inspires and motivates team members to work together and achieve success beyond expectations
- Takes an exhaustive approach to every task, committed to comprehensive and in-depth analysis, planning and implementations of every work task
- Ability to lift 30 lbs
- Ability to stand/walk for long periods of time
- Ability to bend, stretch and twist
- Capable of tolerating exposure to cleaning chemicals
Job Qualifications
- High school diploma or equivalent experience
- Minimum 3 years of experience in the hospitality field, with at least 2 years in a supervisory position
- Demonstrated knowledge and experience in labor management scheduling
- Demonstrated ability to lead diverse teams
- Demonstrated analytical, planning, and change implementation abilities
- Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building
- Demonstrated ability to effectively resolve conflict
- Ability to work flexible schedule including nights, weekends, and/or holidays as needed
Job Duties
- Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
- Implements and manages inventory processes through the assistance of the Housekeeping Supervisors
- Drives, reviews and ensures proper completion of and alignment to the work order process
- Assists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolution
- Implements the Director's financial strategy to manage budget and labor, operating expense forecasts
- Leads and mentors direct staff and Housekeeping employees, including Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained
- Trains new Pack Members and ensures continued training and development of current staff
- Manages and drives training and development of supervisors
- Communicates regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedback through inspections and daily stand-up meetings
- Ensures compliance and timely completion of the performance appraisal process
- identifies key talent and plans for development
- Models and upholds the Great Wolf guest service standards of excellence
- Ensures guest requests of the Housekeeping department are handled in a professional and timely manner
- Continuously raises the bar for Housekeeping guest service focus
- Actively participates in the Manager On Duty Program
- Addresses and resolves any guest concerns as needed to ensure guest satisfaction
- Ensures daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced
- Communicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards
- Conducts and monitors Hazard Communications Programs twice yearly
- Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: