Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $70,304.00
Work Schedule
Standard Hours
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Career development opportunities
flexible schedule
Job Description
AutoCamp is a distinctive lifestyle hotel brand redefining the outdoor experience by offering an upscale, hassle-free, and comfortable stay in some of the world's most sought-after natural destinations. This innovative company is pioneering a concept known as Outdoor Hospitality, which blends luxury accommodations with the rugged beauty of nature, creating a unique blend of relaxation, adventure, and exceptional service. AutoCamp's properties feature carefully designed guest accommodations and clubhouses that provide a perfect balance of comfort and immersion in the great outdoors, influencing the way travelers connect with nature while enjoying high-end amenities.
The Housekeeping Manager role at AutoCamp is... Show More
The Housekeeping Manager role at AutoCamp is... Show More
Job Requirements
- Must be legally authorized to work in the United States
- Prior hotel leadership experience specifically as an Executive Housekeeper, Assistant Executive Housekeeper, Front Office Manager or Housekeeping Manager in a hotel, resort, or comparable lodging environment
- Ability to lead a multi-cultural team and foster diversity
- Ability to perform routine inspections and maintain records
- Ability to manage inventory and place orders
- Ability to guide and train housekeepers to meet standards
- Willingness to respond to guest requests and complaints
- Commitment to attending to safety plans and emergency procedures
- Ability to work outdoors in all seasons and weather conditions
- Ability to work a regular schedule including weekends, holidays and occasional overtime
- Availability for 24-hour emergency on-call service
- Ability to use cleaning equipment and products safely
- Strong problem-solving skills and capability to handle ambiguous situations
- Must have high attention to detail and customer service skills
- Willingness to perform housekeeping duties as needed
Job Qualifications
- High school diploma or G.E.D certificate
- Two or more years of progressive and practical experience supervising housekeepers
- Prior experience as an Executive Housekeeper, Assistant Executive Housekeeper, Front Office Manager, or Housekeeping Manager in a hotel, resort, or comparable lodging environment
- Knowledge of best practices in housekeeping
- Understanding of how to use cleaning equipment and products properly
- Knowledge of proper cleaning product handling and safety procedures
- Skilled in prioritizing duties and evaluating the work of the housekeeping team
- Excellent leadership skills
- Strong management and relational skills
- Attention to detail
- Excellent and attentive customer service
- Ability to solve practical problems and navigate ambiguous situations where standards have not been established
- Ability to work outdoors in all weather conditions
- Experience working with mechanical, electrical and vibrating equipment
- Ability to effectively communicate safe work practices to team members and management
Job Duties
- Lead by example by providing high-quality service and uncompromising hospitality towards all customers and associates
- Manage a multi-cultural team and lead in a manner that embraces diversity
- Ensure Autocamp standards, operating procedures and policies are in place and followed
- Routinely inspect accommodations and common areas to ensure property exhibits Autocamp's high standards of cleanliness and orderliness
- Maintain inventory of supplies and equipment, and distribute to housekeepers and other department associates as needed
- Place orders for room supplies, furniture renovation or replacements
- Review linen counts and supplies and aid in budget control through supervision of housekeepers' use of linen, supplies and equipment
- Review status of assignments, assist and guide associates with follow through when needed
- Notify housekeepers when an inspection reveals sub-standard results and support housekeepers through training to help them meet expectations
- Partner with other departments and management to ensure the best possible experience for each guest in accordance to Autocamp's standards and guidelines
- Develop and implement plans that continually improve upon guest satisfaction and associate performance
- Respond and follow up on assigned customer care issues
- Attend to guest requests and complaints, resolve issues and partner with other departments to ensure an excellent guest experience
- Be knowledgeable of all emergency plans and safety practices and know how to act upon them
- Report any unusual occurrences immediately to the General Manager
- Complete and submit compliance related reports and forms as needed
- Communicate timely with other department managers regarding issues requiring their attention
- Know the facilities and hours of operation of the property
- Ensure that lost and found items are properly recorded and checked into designated holding area
- Comply with guest accommodation entry code control policies
- Perform housekeeping duties as needed
- Lead Housekeeping Associates and support the General Manager in oversight of the property
- Perform any other duties as requested by General Manager or Assistant General Manager
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: