Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and development programs
recognition programs
Job Description
Marriott Vacations Worldwide is a leader in the hospitality industry, specializing in vacation ownership and resort management across various prime destinations. With a strong commitment to delivering memorable vacation experiences and exceptional customer service, the company prides itself on maintaining high standards in operations, innovation, and guest satisfaction. Marriott Vacations Worldwide operates a wide portfolio of properties offering luxurious accommodations tailored to meet the needs of diverse travelers. As part of a global brand with a legacy of excellence, the company fosters an inclusive and dynamic workplace culture designed to empower its associates and support their professional growth. Marriott Vacations... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year experience in housekeeping or related professional area
- Or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- No prior work experience required for degree holders
- Strong interpersonal and communication abilities
- Ability to perform inspections and manage housekeeping operations
- Experience with scheduling and administrative tasks
- Commitment to high standards of cleanliness and guest satisfaction
- Capability to handle guest complaints and resolve issues effectively
Job Qualifications
- High school diploma or GED
- 1 year experience in housekeeping or related professional area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- No work experience required for degree holders
- Strong leadership and communication skills
- Ability to manage multiple tasks efficiently
- Knowledge of housekeeping standards and procedures
- Ability to train and motivate team members
- Customer service orientation
- Proficiency in scheduling and timekeeping systems
Job Duties
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
- Inspects guestrooms daily
- Obtains list of rooms to be cleaned immediately and prepares work assignments
- Inventories stock to ensure adequate supplies
- Supports and supervises inspection programs for guestrooms and public spaces
- Manages department to achieve or exceed budgeted financial goals
- Ensures associates have proper supplies, equipment and uniforms
- Communicates areas needing attention to staff and follows up
- Supervises daily Housekeeping shift operations and ensures compliance with policies and procedures
- Schedules associates according to business demands and tracks attendance
- Provides feedback on service behaviors and recognizes team contributions
- Uses training tools to train new hires and follow-up training
- Maintains open and collaborative relationships with associates
- Administers property policies fairly and completes disciplinary procedures
- Solicits and addresses associate feedback and concerns
- Participates in interviewing and hiring of team members
- Sets a positive example for guest relations
- Develops and implements corrective action plans for guest satisfaction
- Empowers associates to provide excellent customer service
- Responds to and handles guest problems and complaints
- Strives to improve service performance continuously
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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