Housekeeping Manager
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
safe work environment
Job Description
HHM Hotels is a distinguished hospitality company dedicated to delivering exceptional guest experiences through superior service standards and sustainable practices. As a reputable hotel management group, HHM Hotels operates with a strong commitment to quality, safety, and environmental responsibility, all while fostering a culture of excellence and employee growth. HHM Hotels is recognized for its innovative management approach and a people-first philosophy that emphasizes the development and empowerment of its staff, making it a preferred employer in the hospitality industry. Operating under the guiding principles of "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It,"... Show More
Job Requirements
- High school diploma or equivalent preferred
- One year previous housekeeping supervisor experience required
- Ability to handle physical workload including standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching
- Flexibility to work varied shifts including holidays weekends and alternate shifts
Job Qualifications
- High school diploma or equivalent preferred
- One year previous housekeeping supervisor experience required
- Strong leadership and interpersonal skills
- Ability to effectively train and support team members
- Knowledge of housekeeping operations and hotel standards
- Excellent communication and organizational skills
- Ability to manage scheduling and inventory control
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures
- Inspect guest rooms public areas and grounds for cleanliness appearance and safety
- Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns
- Prepare schedules based upon occupancy and assign duties to associates
- Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner
- Prepare required paperwork pertaining to departmental functions
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
- Comply with HHM internal audit standards pertaining to key control and risk management areas such as lost and found key control guest room safety
- Maintain departmental expenses in line with the budget as described by the General Manager
- Ensure compliance with specific brand standards
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits follow MSDS and OSHA standards wear protective safety equipment and participate in safety committees as directed
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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