Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.00 - $35.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Opportunities for career advancement
Job Description
HHM Hotels, a distinguished name in the hospitality industry, is recognized for its commitment to excellence, guest satisfaction, and sustainable practices. With a trusted reputation for managing top-tier properties, HHM Hotels provides an engaging work environment that nurtures growth and professional development. The company takes pride in fostering a culture where employees are valued as essential contributors to the brand's success and its distinguished service standards. As part of its dedicated team, HHM Hotels emphasizes a people-first philosophy, encapsulated in its core beliefs: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. This dedication has... Show More
Job Requirements
- High school diploma or equivalent preferred
- One year previous housekeeping supervisor experience required
- Ability to work flexible hours including weekends and holidays
- Physical ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel or crouch
- Effective organizational skills
- Strong attention to detail
- Ability to follow instructions and comply with safety regulations
Job Qualifications
- High school diploma or equivalent preferred
- One year previous housekeeping supervisor experience required
- Strong leadership and interpersonal skills
- Excellent communication abilities
- Knowledge of housekeeping operations and standards
- Ability to manage budgets and inventories
- Proficient in scheduling and staff management
- Understanding of safety and sanitation standards
- Commitment to sustainability practices
- Problem-solving and conflict resolution skills
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures
- Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety
- Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns
- Prepare schedules based upon occupancy and assign duties to associates
- Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner
- Prepare required paperwork pertaining to departmental functions
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
- Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety)
- Maintain departmental expenses in line with the budget as described by the General Manager
- Ensure compliance with specific brand standards
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits
- follow MSDS and OSHA standards
- wear protective safety equipment and participate in safety committees as directed
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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