Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
JW Marriott Newark Liberty International Airport is a prestigious luxury hotel located in Newark, New Jersey, providing exceptional accommodations and services to both business and leisure travelers. As part of Marriott International's luxury portfolio, JW Marriott is renowned worldwide for its commitment to delivering superb hospitality experiences. This property stands out for its prime location near Newark Liberty International Airport and its dedication to ensuring guest satisfaction through exemplary service and attention to detail. JW Marriott hotels emphasize a community-oriented work environment, where diversity, innovation, and holistic employee well-being form the core of their organizational culture. Employees are valued as... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping or related professional area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 2 years experience in guest services, front desk, housekeeping or related professional area
- strong leadership and team management experience
- excellent verbal and written communication skills
- ability to work full time
- flexibility to work varied shifts
- proactive approach to guest and employee concerns
- professionalism and courtesy
- proficiency in scheduling and operational management
- ability to perform physical tasks as needed
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping or related area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience in guest services, front desk, housekeeping or related area
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- customer service orientation
- ability to analyze financial and performance reports
- problem-solving skills
- knowledge of hotel operations and brand standards
Job Duties
- Verify that goals are translated to the team as they relate to guest tracking and productivity
- create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- understand employee and guest satisfaction results and develop game plans to attack need areas and expand strengths
- verify that the team has capabilities to meet expectations
- lead by example demonstrating self-confidence, energy and enthusiasm
- assist employees in understanding guests’ ever-changing needs and exceeding them
- assist in managing execution of all operations in rooms area departments including Front Office, Engineering/Maintenance, Housekeeping
- follow property specific second effort and recovery plan
- publish guest satisfaction results timely including forms, comment cards, and letters
- take proactive approaches dealing with employee and guest concerns
- extend professionalism and courtesy to employees and guests
- communicate and update goals and results with employees
- meet semiannually with staff one-to-one
- assist and teach team scheduling against guest and hours/occupied room goals
- perform hourly job functions as needed
- perform other duties as assigned
- understand the brand's service culture
- provide excellent customer service being readily available and approachable
- respond timely to customer service department requests
- verify all team members meet or exceed hospitality requirements
- assist in performing annual Quality audit with General Manager and Regional Director
- verify viable key control program
- review financial statements, sales and activity reports to measure productivity and areas for improvement
- strive to maximize financial performance of department
- interview and assist in hiring decisions
- receive hiring recommendations
- verify thorough orientation for new team members
- solicit employee feedback and utilize an open door policy
- verify fair and consistent administration of property policies and disciplinary procedures
- celebrate successes and publicly recognize team contributions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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