Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Highgate Hotels is a distinguished real estate investment and hospitality management company, with an extensive portfolio encompassing more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With an impressive $15 billion in assets under management, Highgate has established itself as a forward-thinking leader in the hospitality industry over the past 30 years. The company is renowned for its innovative approach, seamlessly guiding properties through all phases of their lifecycle—from initial planning and development to recapitalization and disposition. Highgate prides itself on a diverse portfolio composed of bespoke lifestyle hotel brands, legacy brands, and independent hotels and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years’ experience in housekeeping or related field
- Supervisory experience in a hospitality environment
- Proficiency in computer applications including Microsoft Windows and Office
- Strong communication and interpersonal skills
- Ability to lift and exert up to 50 pounds occasionally
- Willingness to work long and flexible hours
- Ability to multitask and prioritize effectively
- Commitment to high standards of guest service and teamwork
- Ability to handle emergency situations and respond appropriately
- Maintain regular attendance and punctuality
- Adhere to company policies and grooming standards
- Ability to manage schedules and budgets
- Experience with inventory management and payroll processes
Job Qualifications
- At least 2 years of progressive experience in hotel or related field, or a 4-year college degree, or a 2-year college degree and 1 or more years of related experience
- Supervisory experience required
- Proficient in Windows, spreadsheets, and word processing
- Must be able to communicate effectively both verbally and in writing
- Able to multitask and prioritize departmental functions
- Able to listen, understand, and clarify concerns
- Capable of maintaining a professional and service-oriented demeanor
- Attend all required hotel meetings and training
- Participate in management coverage as needed
- Maintain high standards of personal appearance and grooming
- Comply with safety, operational, and corporate policies
- Effective in problem-solving and evaluating complex data
Job Duties
- Be attentive, friendly, helpful, and courteous to guests, managers, and employees
- Respond to guest requests, problems, complaints, and accidents efficiently
- Motivate, coach, counsel, and discipline housekeeping personnel
- Ensure compliance with training standards and maintain cleaning schedules
- Assist in maintaining and controlling housekeeping equipment and supplies
- Monitor work orders and follow up for completion
- Conduct room inspections and assist in VIP room preparations
- Manage housekeeping inventory and ordering supplies
- Conduct pre-shift meetings and emergency response
- Maintain guest privacy and security procedures
- Prepare employee schedules and assist in payroll review
- Enforce company policies and maintain communication with other departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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