Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Highgate Hotels is a prestigious real estate investment and hospitality management company known for its extensive global portfolio that includes over 400 hotels across North America, Europe, the Caribbean, and Latin America. With over 30 years of industry experience and managing assets worth more than $15 billion, Highgate has established itself as an innovator in the hospitality sector. The company's expertise spans all stages of property management, including planning, development, recapitalization, and disposition. Highgate focuses on crafting a diverse portfolio consisting of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, each distinguished by contemporary programming and strong... Show More
Job Requirements
- At least 2 years of progressive hotel or related field experience, or a 4-year college degree, or a 2-year college degree with 1 or more years of related experience
- supervisory experience required
- proficiency in Windows and company-approved spreadsheets and word processing
- ability to work long hours sometimes
- capability to exert medium work including lifting up to 50 pounds occasionally and up to 20 pounds frequently
- effective verbal and written communication skills with all levels of employees and guests
- ability to listen and clarify concerns
- ability to multitask and prioritize functions to meet deadlines
- friendly, courteous, service-oriented demeanor
- attendance at all required meetings and trainings
- participation in M.O.D. coverage
- compliance with regular attendance as per scheduling needs
- high standards of personal grooming including wearing nametags
- compliance with hotel standards and regulations
- ability to identify problems and assist in solutions
- effective problem handling skills
- ability to evaluate complex information
Job Qualifications
- At least 2 years of progressive hotel or related field experience, or a 4-year college degree, or a 2-year college degree with 1 or more years of related experience
- supervisory experience
- proficiency in Windows and company-approved spreadsheets and word processing
- ability to work long hours
- capability to exert medium work including lifting up to 50 pounds occasionally
- effective verbal and written communication skills
- attentive, friendly, courteous, and service-oriented approach
- ability to listen, understand, and clarify concerns
- multitasking and prioritizing skills
- attendance at required meetings and training
- participation in M.O.D. coverage
- compliance with regular attendance and grooming standards
- problem-solving skills
- ability to evaluate complex information
Job Duties
- Be attentive, friendly, helpful, and courteous to guests, managers, and employees
- respond efficiently to guest requests, problems, and complaints
- motivate, coach, counsel, and discipline housekeeping personnel
- ensure compliance with training standards
- maintain a scheduled cleaning program and detailed checklists
- assist in equipment maintenance and risk management compliance
- manage guestroom turns and opening and closing procedures
- carry a pager and respond to emergencies using MSD sheets
- prepare and conduct housekeeping interviews
- develop employee morale and provide training
- inspect rooms daily with supervisors
- ensure cleaning standards for guest rooms and public areas
- maintain housekeeping and laundry supply inventory
- monitor work orders and ensure completion
- conduct pre-shift meetings
- balance and clear room status nightly
- assist with payroll and employee scheduling
- maintain SOPs including purchase orders and invoice vouchering
- promote communication with managers, employees, and other departments
- implement hotel policies and house rules
- ensure sign off of service standards
- manage pager and radio communication
- organize large turn days
- monitor out-of-order rooms and special guest requests
- attend staff meetings and training
- maintain lost and found procedures
- oversee key control system
- participate in team meetings
- focus on guest service and audit scores
- review housekeeping logs
- organize documentation and reporting
- handle valet laundry processes
- store and issue supplies
- complete maintenance and cleaning projects
- ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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