Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $88,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) Plan
Paid Time Off
Employee Discounts
Performance bonus
Training and Development
employee recognition programs
Job Description
Waikiki Beach Marriott Resort & Spa, located at 2552 Kalakaua Avenue in the heart of Honolulu, Hawaii, is a premier beachfront resort known for its exceptional guest services and inviting atmosphere. As part of Marriott International, a globally recognized leader in the hospitality industry, this resort exemplifies Marriott's commitment to wonderful hospitality. The resort combines the beauty of tropical island surroundings with world-class amenities, catering to a diverse range of guests from vacationers seeking relaxation to business travelers looking for superior facilities. Marriott International prides itself on fostering a welcoming and inclusive work environment that celebrates the unique backgrounds and... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in housekeeping or related professional area
- Or 2-year degree from accredited university with relevant major
- Availability to work full time
- Strong organizational and leadership skills
- Ability to conduct regular inspections
- Effective communication skills
- Knowledge of budgeting and operational management
- Capability to handle disciplinary procedures
- Commitment to uphold company policies and standards
- Ability to train and motivate staff
- Proficiency in employee scheduling and time tracking
- Willingness to participate in meetings and training sessions
Job Qualifications
- High school diploma or GED with 2 years experience in housekeeping or related area
- Or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major
- Strong leadership and communication skills
- Ability to manage budgets effectively
- Experience with staff training and development
- Knowledge of housekeeping operations and standards
- Excellent customer service orientation
- Ability to handle guest complaints professionally
- Understanding of safety and disciplinary procedures
- Proficiency in scheduling and attendance tracking
- Commitment to fostering an inclusive and positive work environment
Job Duties
- Verify guest room status is communicated to front desk in a timely and efficient manner
- Inspect guestrooms on a daily basis
- Obtain lists for immediate cleaning and prepare work assignments
- Inventory stock to verify adequate supplies
- Support and supervise inspection programs for guestrooms and public spaces
- Manage departmental operations to meet or exceed budget goals
- Ensure employees have proper supplies, equipment, and uniforms
- Communicate areas needing attention and follow up
- Supervise daily housekeeping shift operations ensuring policy compliance
- Participate in departmental meetings to communicate goals
- Train new room attendants and provide ongoing training
- Maintain open and collaborative relationships with employees
- Schedule staff according to business demands and track attendance
- Ensure employee understanding of expectations and parameters
- Administer disciplinary procedures fairly following policies
- Supervise staffing to meet service and operational needs
- Provide feedback on service behaviors
- Recognize employee contributions on all shifts
- Participate in employee recognition programs
- Solicit employee feedback and address concerns
- Participate in employee progressive discipline
- Set a positive example for guest relations
- Understand and uphold brand's service culture
- Implement corrective action plans to improve guest satisfaction
- Empower employees to provide excellent customer service
- Emphasize guest satisfaction and continuous improvement
- Respond to and resolve guest problems and complaints
- Strive to improve service performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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