Housekeeping Manager

Hartford, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $23.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

Employee Discounts

Job Description

InnVentures is a dynamic and innovative hospitality management company with over 40 years of experience operating more than 75 hotels across 20+ states. Serving some of the Nation's largest Real Estate Investment Trusts (REITs) and private real estate owners, as well as a diverse portfolio of individual and family-owned hotels, InnVentures prides itself on its entrepreneurial spirit and proven management methods. Their focus on development, revenue maximization, and operational excellence has established a trusted reputation in managing major hotel brands.

The company is currently seeking a dedicated and experienced Housekeeping Manager for the Homewood Suites located in Windsor Lo... Show More

Job Requirements

At least 2 years of housekeeping management experience in a hotel environment
Four-year college degree or a two-year college degree with one or more years of related experience
Supervisory experience
Proficiency in Windows and company approved software programs, spreadsheets and word processing
Ability to work long hours sometimes
Capability to exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently to lift, carry, push or pull objects
Effective verbal and written communication skills
Ability to listen, understand, and clarify concerns
Ability to multitask and prioritize
Attend all required meetings and trainings
Participate in Manager On Duty coverage as required
Maintain regular attendance as scheduled
Adhere to high standards of personal appearance and grooming including wearing nametags
Comply with InnVentures standards and regulations
Maximize productivity and assist in problem solving
Ability to understand and evaluate complex information

Job Qualifications

At least 2 years of housekeeping management experience in a hotel environment
Supervisory experience
Proficiency in Windows and company approved software programs, spreadsheets and word processing
Effective verbal and written communication skills with all levels of employees and guests
Ability to listen, understand, and clarify concerns
Ability to multitask and prioritize departmental functions
Attentive, friendly, courteous and service-oriented manner
Ability to effectively handle problems including anticipating, preventing, identifying and solving them
Ability to understand and evaluate complex information and data
Experience with employee coaching, counseling and disciplining according to SOPs
Experience in training and developing housekeeping personnel
Experience in inventory management and ordering supplies
Knowledge of hospitality terms and hotel operations

Job Duties

Ensure attentive, friendly, helpful, and courteous interaction with all guests, managers, and employees
Respond to guest requests, problems, complaints,and accidents in an efficient and courteous manner and follow up to ensure guest satisfaction
Motivate, coach, counsel and discipline housekeeping personnel according to InnVentures SOP's
Ensure compliance with Standard of the Week training using InnVentures effective training steps
Maintain a regularly scheduled cleaning program and detailed checklists for each position
Assist in maintaining and controlling housekeeping equipment
Ensure compliance with corporate Risk Management standards such as MSDS and HazComm
Manage large guestroom turns efficiently
Ensure consistency in departmental opening and closing procedures
Conduct interviews and follow hiring procedures
Develop employee morale and provide training for housekeeping personnel
Conduct daily room inspections and assist in VIP room inspections
Ensure public areas, guest rooms and back-of-house areas meet InnVentures cleaning standards
Maintain required pars of all housekeeping and laundry supplies by ordering
Conduct monthly and quarterly housekeeping inventories timely
Ensure guest privacy and security by following InnVentures procedures
Monitor work orders and follow up to completion
Conduct pre-shift meetings for housekeepers
Respond to emergencies using current MSD sheets
Balance and clear room status nightly and resolve discrepancies
Review staff work hours for payroll and submit on time
Assist in preparing employee schedules based on forecast and budgets
Maintain SOPs for purchase orders, invoicing, and accounting
Promote open communication with managers, employees, and departments
Enforce implementation of hotel policies and house rules
Ensure sign-offs on all Service Standards for housekeeping staff
Operate pagers and radios professionally and ensure proper radio etiquette
Organize large turn days including group check-ins and check-outs
Monitor out-of-order and discrepant rooms
Maintain communication with Guest Services
Manage special requests including VIP and connecting rooms
Attend weekly staff meetings and provide rotational training
Maintain Lost and Found procedures
Control keys for housekeeping
Participate in monthly InnVentures team meetings
Focus department efforts on improving Guest Service and audit scores
Monitor VIPs and special guest requests daily
Review housekeeping and guest request logs
Maintain organized filing system for purchases, schedules, reports and logs
Use telephone and computer systems to report and verify room status
Record and check valet laundry
Properly store, secure and issue supplies
Ensure biannual maintenance and cleaning projects
Ensure overall guest satisfaction

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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