Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $90,000.00
Work Schedule
Flexible
Benefits
Zero-deductible Medical Plan
Pre-Tax Commuter and Parking Benefits
Dental (PPO/DMO)
Paid Time Off
Vision
floating holidays
Chiropractic and Acupuncture Services
Birthday pay
long-term disability
401K matching program
Life insurance
2% Company Profit Sharing
Flexible Spending Account (FSA)
Employee assistance program (EAP)
Friends & Family Rates at Nikko/Okura Hotels
Reciprocity Rates at Participating Hotels
Employee discounts in ANZU and Feinstein’s at the Nikko
Travel Assistance through Mutual of Omaha
Free Employee Dining Room Meals
Free laundry and/or parking to those who qualify
Access to health club
Employee Computer Access for Web Browsing and Printing
Fitness/Gym Reimbursement
Employee Job Referral Program
Employee Recognition Programs and Employee Appreciation Events
Job Description
Hotel Nikko San Francisco is a prestigious luxury hotel located just off Union Square in downtown San Francisco. Boasting 532 guest rooms and suites, the hotel offers an elegant combination of comfort and sophisticated amenities. It features 22,000 square feet of meeting and banquet space alongside five distinguished food and beverage outlets including 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko. Recognized consistently as a "Best Place to Work" and one of the "Best and Brightest Companies to Work For" in the San Francisco Bay Area, Hotel Nikko prides itself on an... Show More
Job Requirements
- Experience in hospitality or related management capacity
- Knowledge of hotel and Housekeeping/Laundry Department operations
- Ability to manage department in absence of Director of Housekeeping
- Knowledge of computerized hotel systems and property management system technology
- Ability to coordinate work activities with other departments
- Exceptional oral communication skills
- Ability to negotiate and persuade guests and staff
- Full COVID vaccination
Job Qualifications
- Experience in hospitality or related management capacity
- Thorough knowledge of hotel and Housekeeping/Laundry Department operations and ability to master such
- Ability to manage the department in the absence of the Director of Housekeeping
- Thorough knowledge of Computerized Hotel Systems and ability to master current Property Management System technology
- Ability to coordinate work activities with other departments
- Exceptional oral communication skills to ensure ability to negotiate and persuade guest and staff to achieve results beneficial to operation of hotel
- Four-year degree in hospitality and/or related business management
- Thorough knowledge of FORBES standards
Job Duties
- Manage day-to-day Housekeeping/Laundry operations including work assignments, scheduling days off, personal days, vacations, and holidays, authorizing overtime and preparing payroll
- Purchase and control of laundry supplies and equipment as well as linen, amenities, cleaning supplies, and other housekeeping supplies
- Organize and conduct weekly and quarterly inventories
- Inspect all housekeeping areas and VIP rooms prior to their arrival, on a regular basis
- Conduct daily room inspections and provide on the job training as required
- Coordinate all housekeeping projects with relevant department heads
- Operate, monitor, and maintain all Housekeeping/Laundry and Health Club Departments equipment
- Implement, monitor, and maintain operating procedures
- Meet with outside contractors on an ongoing basis to ensure quality performance
- Resolve all guest and employee complaints in a timely manner and within hotel guidelines
- Assist in hiring, developing, counseling, evaluating, and disciplining staff in accordance with hotel policies and procedures
- Assist in preparing operating budget
- Monitor and update department checkbooks on ongoing basis
- Conduct departmental meetings
- Support and uphold philosophy concerning hiring, employee relations, supervision, and disciplinary action
- Interact in a courteous and professional manner with all guests, staff, and community members
- Respond in a courteous, professional, and rapid manner to resolve all guest and staff difficulties
- Supervise, direct, coordinate, influence, and persuade staff in order to maintain service standards of hotel
- Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints
- Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic, or schedule form
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
- Maintain and promote cleanliness and safety throughout the hotel
- Monitor and control operation of various sections including guest floors, linen closets, public areas, offices, storerooms, chute room, valet, and laundry
- Conduct training sessions for groups and on a one-on-one basis
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: