Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Zero-deductible Medical Plan
Pre-Tax Commuter and Parking Benefits
Dental Insurance
Paid Time Off
Vision Insurance
floating holidays
Chiropractic and Acupuncture Services
Birthday pay
long-term disability
401K matching program
Life insurance
2% Company Profit Sharing
Flexible spending account
Employee assistance program
Friends and family rates at Nikko/Okura Hotels
Reciprocity Rates at Participating Hotels
Employee discounts in ANZU and Feinstein’s at the Nikko
Travel Assistance through Mutual of Omaha
Free Employee Dining Room Meals
free laundry and/or parking for qualifying employees
Access to health club
Employee Computer Access for Web Browsing and Printing
Fitness/Gym Reimbursement
Employee Job Referral Program
Employee Recognition Programs and Appreciation Events
Job Description
Hotel Nikko San Francisco is a distinguished luxury hotel located in the heart of downtown San Francisco, just steps away from the vibrant Union Square. Renowned for its blend of Japanese hospitality and contemporary elegance, this property offers 532 guest rooms and suites, extensive meeting and banquet facilities spanning 22,000 square feet, and a wide array of dining options including 24-hour room service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko. The hotel takes pride in its exemplary customer service culture, anchored by its five core values: Service, Collaboration, Credibility, Achievement, and Fun. Consistently recognized... Show More
Job Requirements
- Experience in hospitality or related management capacity
- Thorough knowledge of hotel and Housekeeping/Laundry Department operations
- Ability to manage the department in absence of the Director of Housekeeping
- Thorough knowledge of Computerized Hotel Systems and current Property Management System technology
- Ability to coordinate work activities with other departments
- Exceptional oral communication skills to negotiate and persuade guests and staff
- Full COVID vaccination is required
Job Qualifications
- Experience in hospitality or related management capacity
- Thorough knowledge of hotel and Housekeeping/Laundry Department operations
- Ability to manage the department in absence of the Director of Housekeeping
- Thorough knowledge of Computerized Hotel Systems and current Property Management System technology
- Ability to coordinate work activities with other departments
- Exceptional oral communication skills to negotiate and persuade guests and staff
- Four-year degree in hospitality and/or related business management preferred
- Thorough knowledge of FORBES standards preferred
Job Duties
- Manage day-to-day Housekeeping and Laundry operations including work assignments, scheduling days off, personal days, vacations, and holidays, authorizing overtime and preparing payroll
- Purchase and control laundry supplies and equipment as well as linen, amenities, cleaning supplies, and other housekeeping supplies, organize and conduct weekly and quarterly inventories
- Inspect all housekeeping areas and VIP rooms prior to their arrival, on a regular basis
- Conduct daily room inspections and provide on the job training as required
- Coordinate all housekeeping projects with relevant department heads
- Operate, monitor, and maintain all Housekeeping/Laundry and Health Club Departments equipment
- Implement, monitor, and maintain operating procedures
- Meet with outside contractors on an ongoing basis to ensure quality performance
- Resolve all guest and employee complaints in a timely manner and within hotel guidelines
- Assist in hiring, developing, counseling, evaluating, and disciplining staff in accordance with hotel policies and procedures
- Assist in preparing operating budget
- Monitor and update department checkbooks on ongoing basis
- Conduct departmental meetings
- Support and uphold philosophy concerning hiring, employee relations, supervision, and disciplinary action
- Interact in a courteous and professional manner with all guests, staff, and community members
- Respond in a courteous, professional, and rapid manner to resolve all guest and staff difficulties
- Supervise, direct, coordinate, influence, and persuade staff to maintain service standards of hotel
- Interact with supervisor, subordinates, co-workers, and guests in completing assignments and resolving complaints
- Interpret and comply with a variety of instructions provided in written, oral, diagrammatic, or schedule form
- Perform a variety of duties, often changing from one task to another without loss of efficiency or composure
- Maintain and promote cleanliness and safety throughout the hotel
- Monitor and control operation of various sections including guest floors, linen closets, public areas, offices, storerooms, chute room, valet, and laundry
- Conduct training sessions for groups and one-on-one basis
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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