Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Employee assistance program
Job Description
Hilton Boca Raton Suites is a renowned hotel known for its luxurious accommodations, exceptional guest services, and commitment to providing a memorable hospitality experience. As part of the globally recognized Hilton brand, this hotel emphasizes a culture of excellence and inclusivity, offering guests a welcoming environment that blends comfort with elegance. Situated in a vibrant location, Hilton Boca Raton Suites attracts diverse clientele including business travelers, vacationers, and event attendees. The hotel operates with a strong focus on quality, customer satisfaction, and staff development, ensuring that every aspect of the guest experience meets high standards. Hilton Boca Raton Suites is... Show More
Job Requirements
- High school graduate
- some college preferred
- 3+ years management experience in similar capacity hotel
- bachelor’s degree preferred or equivalent combination of education and experience
- able to work highly flexible and frequently changing work schedule including weekends, holidays, early mornings and evenings
- Hilton hotel experience or major brand experience preferred
- excellent customer service and problem resolution skills
- detail oriented
- self-motivated
- ability to multi-task
- experience with Birch Street preferred
- experience with HotSOS preferred
- Spanish and/or Creole speaking a plus
Job Qualifications
- High school graduate
- some college preferred
- must have 3+ years management experience in a similar hotel capacity
- bachelor’s degree preferred or equivalent combination of education and experience
- excellent customer service and problem resolution skills
- detail oriented
- self-motivated
- ability to multi-task
- Hilton hotel or major brand experience preferred
- experience with Birch Street preferred
- experience with HotSOS preferred
- Spanish and/or Creole speaking a plus
Job Duties
- Establishes and maintains standards, policies and procedures for the housekeeping department
- plans work schedules according to forecast to ensure proper service and coverage
- schedules cleaning for monthly, quarterly, and biannual cleaning projects including carpets, upholstery, draperies, and windows
- maintains and orders inventory supplies and equipment
- monitors and controls an accurate lost and found program
- manages proper issuance and control of keys and equipment to authorized individuals
- inspects assigned areas and guestrooms and provides feedback on cleanliness and maintenance
- performs opening and closing housekeeping procedures when needed
- manages performance and productivity of housekeeping staff including monitoring, complimenting, correcting and documenting team member behavior and work practices
- addresses staff complaints and resolves problems in a timely manner
- inspects guest rooms, guest and team member areas for compliance with cleanliness, maintenance, safety, and security standards
- reviews and adjusts work assignments based on business needs
- communicates with Front Office and other departments to ensure guest satisfaction
- handles administrative work related to interviewing, hiring, performance appraisals, and terminations
- holds pre-shift meetings and reviews daily activities
- ensures shifts are staffed adequately during peak periods
- communicates daily with department managers and management on duty
- ensures staff grooming and uniform standards are maintained
- maintains cleanliness of work areas
- controls inventory of uniforms, supplies, and equipment
- prepares weekly schedules
- monitors and approves timesheets and payroll
- conducts hospitality audits to ensure adherence to service excellence standards
- maintains accurate logs and prepares accident or injury reports
- fosters teamwork and manages guest problem resolution with appropriate follow-up
- carries out managerial responsibilities in accordance with hotel policy and applicable laws
- promotes open communication between hotel departments
- plans, assigns and directs work of team members
- ensures all team members are trained in safety practices and hotel procedures
- manages new hire and ongoing training
- prepares and controls departmental budget
- monitors payroll and expenses within budget goals
- participates in interdepartmental meetings and cooperates with other hotel areas
- notifies management of shift activities and special group or VIP needs
- assists in safety and maintenance tracking.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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