Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,055.00 - $62,703.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee Discounts
Paid holidays
Job Description
NAVSTA Norfolk is a prominent naval base located in Norfolk, Virginia, recognized for its extensive operations and commitment to supporting the United States Navy and its personnel. The base serves as a central hub for naval activities, hosting a variety of units and commands that contribute to national defense and maritime security. With a focus on operational excellence and superior service delivery, NAVSTA Norfolk attracts a diverse workforce dedicated to maintaining the highest standards in their respective fields. NAVSTA Norfolk operates within a framework that emphasizes professionalism, safety, and community engagement, creating a dynamic environment for employees who take pride... Show More
Job Requirements
- Four years of experience including three years of general experience in hotel/motel operations and one year of specialized housekeeping experience
- One year of academic study above high school level may substitute for nine months of experience
- Ability to supervise and resolve personnel problems
- Must possess a welcoming manner and positive attitude
- Ability to conduct inspections and prepare reports
- Ability to manage budget and payroll
- Effective communication skills
- Must uphold safety and security standards
- Ability to work with minimal supervision
Job Qualifications
- Three years of experience in administrative, technical, or responsible work in hotel/motel operations
- One year of specialized experience in housekeeping methods and practices
- Skill in dealing with others in person-to-person work relationships
- Ability to exercise mature judgment
- Knowledge of procurement of supplies and equipment
- Experience in sanitation, internal finance controls, budgeting, staffing, room design and decorating
- Effective communication skills
- Ability to maintain security and guest privacy
- Knowledge of OSHA and NAVOSH regulations
Job Duties
- Establishes and ensures NHG standards policies and procedures regarding housekeeping and laundry departments are effective and maintained
- Supervises Housekeeping and Laundry Department associates
- organizes and directs departmental training programs and maintains training records
- resolves personnel problems, hires new associates and ensures adequate staffing
- evaluates associates performance and quality of work, recommends awards and corrective disciplinary actions
- monitors productivity and motivates staff to improve performance
- Develops a professional housekeeping and laundry staff to ensure adequate guest service
- Conducts written daily guest room laundry and facility inspections, prepares reports
- takes corrective action on housekeeping and laundry discrepancies and reports other discrepancies to appropriate department
- Ensures all equipment is properly maintained, stored and accounted for
- places maintenance calls for repairs as required
- Inspects and evaluates physical condition of NHG guest rooms and public spaces for preventative maintenance and required repairs
- originates work orders and reviews with maintenance supervisor or GM
- Verifies condition and possible unauthorized occupancy of vacant rooms, notifies GM of discrepancies
- Schedules special deep cleaning programs
- Maintains inventory of associate uniforms, prepares and verifies departmental payroll
- approves or disapproves leave requests
- Demonstrates effective communication skills when responding to guest requests
- maintains regular contact with front office for check-outs
- Participates in budget development, manages departmental budget, monitors payroll and supply expenses
- ensures NHG procedures comply with OSHA, NAVOSH and NHG regulations
- Plans and carries out assignments with minimal supervision
- performs cleaning and laundry duties as needed
- Implements safety, fire prevention, MSDS and environmental requirements
- Ensures security measures and guest privacy are maintained
- Carries out EEO policies
- Performs other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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