Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company that has established itself as an innovator in the hospitality industry. With a dominant presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand rapidly into Europe, Latin America, and the Caribbean. The company manages a global portfolio of properties with an aggregate asset value exceeding $20 billion and generates cumulative revenues surpassing $5 billion. Highgate's expertise covers every stage of the hospitality property lifecycle, including planning and development, recapitalization, and disposition. The company takes pride in its... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 2 years of relevant supervisory experience
- Proficient in Microsoft Windows and office software
- Strong communication skills both verbal and written
- Ability to work long hours and occasionally perform medium physical work
- Strong organizational and multitasking abilities
- Ability to maintain professional demeanor and appearance
- Must attend all mandatory trainings and meetings
- Ability to handle guest and employee concerns with courtesy
- Committed to safety and operational compliance
- Ability to work flexible schedules including MOD coverage
- Effective problem-solving skills
- Ability to evaluate complex data and information
Job Qualifications
- At least 2 years of progressive experience in hotel or related field or a 4-year college degree or a 2-year college degree and 1 or more years of related experience
- Supervisory experience required
- Proficiency in Windows and company-approved spreadsheets and word processing
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify concerns
- Strong multitasking and prioritization skills
- Attentive, friendly, courteous, and service-oriented manner
- Ability to handle problems proactively and independently
- Able to understand and evaluate complex information
- Attendance at all required meetings and trainings
- Participation in MOD coverage
- High standards of personal appearance and grooming
- Compliance with hotel safety and operational standards
- Commitment to productivity and problem-solving
Job Duties
- Ensure all employees are attentive, friendly, helpful, and courteous to guests and staff
- Respond to guest requests, problems, complaints, and accidents courteously and efficiently
- Motivate, coach, counsel, and discipline housekeeping personnel according to SOPs
- Maintain scheduled cleaning programs and detailed checklists for positions
- Assist in managing housekeeping equipment and supplies
- Ensure compliance with corporate risk management standards
- Manage guestroom turns efficiently
- Conduct interviews and follow hiring procedures
- Inspect rooms daily including VIP rooms
- Ensure public areas, guest rooms, and back-of-house are cleaned to standards
- Conduct inventory and maintain supply levels
- Monitor work orders and coordinate with Engineering
- Conduct pre-shift meetings
- Respond to emergencies using MSDS
- Balance and clear room status nightly
- Assist in payroll compilation and scheduling
- Maintain SOPs for purchase orders and accounting
- Promote communication with management and other departments
- Implement hotel policies and house rules
- Ensure sign off of service standards
- Operate pagers and radios efficiently
- Manage group check-ins and check-outs
- Monitor special guest requests and VIPs
- Maintain lost and found procedures
- Control housekeeping keys
- Participate in team meetings and training
- Focus on guest service and audit scores
- Review log books daily
- Use telephone and computer systems efficiently
- Record valet laundry
- Ensure storage and security of supplies
- Oversee regular maintenance and cleaning projects
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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