Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
sick leave
Holiday pay
401(k) Plan
Job Description
The Costa Mesa Marriott, located in the vibrant and picturesque region of Orange County, offers a unique blend of upscale amenities, exceptional service, and an ideal Southern California location that makes it easy for guests to explore surrounding attractions. This Marriott property is part of the global Marriott International family, a leader in the hospitality industry recognized for its commitment to quality, innovation, and guest satisfaction. Costa Mesa Marriott prides itself on providing a welcoming and inclusive environment not only to guests but also to its associates. The hotel culture emphasizes teamwork, employee engagement, and continuous growth, hosting monthly town... Show More
Job Requirements
- high school diploma or equivalent
- 5+ years management experience including 3+ years in housekeeping management
- experience managing laundry operations
- strong organizational skills
- effective verbal and written communication skills
- ability to work collaboratively with other departments
- availability to work flexible hours
- ability to resolve conflicts professionally
- knowledge of OSHA regulations and safety compliance
- willingness to be a team player and assist colleagues when needed
Job Qualifications
- 5+ years management experience with at least 3 years in housekeeping management
- experience managing in-house operated laundry operations
- thorough knowledge of all housekeeping and laundry operations and individual job requirements
- ability to work with other department leaders
- ability to resolve guest, supervisor, and associate conflicts
- ability to manage multiple tasks at all times and have excellent organizational skills
- willing to help co-workers and be a team player with or without reasonable accommodation
- knowledge of hotel operations including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
- effective verbal and written communication skills with ability to adapt communication style to suit different audiences
Job Duties
- plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards which requires continuous visual and written inspections of guestrooms and public space areas
- develop housekeeping and laundry budget
- develop and implement controls for expense management
- conduct periodic inventory of guest supplies, small equipment and linen as required
- utilize labor management tools to schedule and control labor costs
- schedule labor to flex with forecasted hotel occupancy, food and beverage activity, and group events
- interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members
- communicate both verbally and in writing to provide clear direction to staff
- interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality
- evaluate condition of furniture, fixtures, décor, make recommendations and assist in the coordination of preventative maintenance program and rehab projects
- ensure compliance of housekeeping and laundry standard operating procedures and policies
- operate department pursuant to OSHA requirements and guidelines
- comply with attendance rules and be available to work on a regular basis
- perform any other job-related duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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