Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $45,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company with a distinguished reputation for innovation and excellence in the hospitality industry. Established as a dominant player in the United States' gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is rapidly expanding its footprint internationally across Europe, Latin America, and the Caribbean. The portfolio under Highgate’s expertise encompasses an aggregate asset value exceeding 20 billion USD while generating over 5 billion USD in cumulative revenues annually. The company offers comprehensive industry knowledge and guidance in every stage of the hospitality property lifecycle, ranging... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years hotel or related experience with supervisory responsibilities
- Proficiency in computer programs including Windows and MS Office
- Ability to lift and carry weight up to 50 pounds
- Excellent communication skills
- Ability to manage multiple tasks efficiently
- Willingness to work flexible hours including long shifts
- Commitment to company policies and standards
- Ability to maintain professional appearance
- Strong problem-solving skills
- Must attend all required training sessions
- Ability to participate in management coverage
- Consistent punctuality and attendance
- Effective teamwork and communication
- Ability to prioritize workload effectively
Job Qualifications
- At least 2 years of progressive experience in a hotel or related field or a 4-year college degree or a 2-year college degree and 1 or more years of related experience
- Supervisory experience required
- Proficient in Windows, company-approved spreadsheets, and word processing
- Ability to work long hours when necessary
- Capable of medium physical work lifting up to 50 pounds occasionally
- Effective verbal and written communication skills with all levels of employees and guests
- Skilled in listening and clarifying concerns
- Ability to multitask and prioritize departmental functions to meet deadlines
- Attentive, friendly, courteous, and service-oriented approach
- Willingness to attend all required meetings and trainings
- Participation in Management on Duty (M.O.D.) coverage as required
- Regular attendance and adherence to scheduling requirements
- High standards of personal appearance and grooming
- Compliance with company standards for safe and efficient operations
- Problem-solving capabilities including anticipation and resolution
- Ability to evaluate complex information to meet objectives
Job Duties
- Ensure employees are attentive, friendly, helpful, and courteous
- Respond to all guest requests, problems, complaints, and accidents courteously and efficiently
- Motivate, coach, counsel, and discipline housekeeping personnel according to SOPs
- Maintain regularly scheduled cleaning programs and detailed checklists
- Assist in controlling housekeeping equipment and supplies
- Ensure compliance with Risk Management standards
- Manage guest room turns efficiently
- Conduct housekeeping interviews and follow hiring procedures
- Inspect rooms daily and assist in VIP room preparations
- Ensure cleanliness in public, guest, and back-of-house areas
- Order housekeeping and laundry supplies
- Conduct housekeeping inventories
- Monitor work orders and follow up for completion
- Conduct pre-shift meetings for room attendants and housemen
- Respond to emergency situations using MSD sheets
- Balance and clear room status nightly
- Review housekeeping staff worked hours for payroll
- Assist in preparing employee schedules
- Maintain purchase orders and accounting standards
- Promote communication with managers and employees
- Ensure implementation of hotel policies and house rules
- Manage radio communications professionally
- Organize large turn days including group check-ins or check-outs
- Monitor out-of-order and special rooms
- Maintain communication with guest services
- Address VIP and special requests
- Attend staff meetings and provide training
- Manage lost and found procedures
- Maintain key control system
- Participate in monthly team meetings
- Focus on guest service and audit scores
- Monitor VIP and special guests
- Review daily housekeeping logs
- Maintain organized filing of documentation
- Use telephone and computer systems for reporting
- Record valet laundry items
- Properly store and issue supplies
- Ensure regular maintenance and cleaning projects
- Maintain overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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