Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $90,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Paid Time Off
Vision Insurance
floating holidays
long-term disability
401K Matching
Life insurance
Employee assistance program
Pre-tax commuter benefits
Flexible spending account
employee recognition programs
Free Employee Meals
Employee Discounts
Fitness/Gym Reimbursement
friends and family rates
Travel Assistance
Job Description
Hotel Nikko San Francisco is a distinguished luxury hotel located in the heart of downtown San Francisco, just steps away from Union Square. Boasting 532 guest rooms and suites, this elegant property features over 22,000 square feet of meeting and banquet space, complemented by five acclaimed food and beverage outlets including 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko. Hotel Nikko blends contemporary design with authentic Asian hospitality, creating a culturally immersive and memorable guest experience. Known for its commitment to exceptional service standards and a warm guest-centric approach, Hotel Nikko San... Show More
Job Requirements
- Experience in hospitality or related management capacity
- Knowledge of Housekeeping/Laundry Department operations
- Ability to manage department without supervision
- Proficiency with computerized hotel and Property Management Systems
- Ability to collaborate with multiple departments
- Excellent communication and negotiation skills
- Full COVID vaccination is required
- Willingness to undergo background check
- Commitment to hotel policies and service standards
Job Qualifications
- Experience in hospitality or related management capacity
- Thorough knowledge of hotel and Housekeeping/Laundry Department operations
- Ability to manage department in absence of Director of Housekeeping
- Familiarity with computerized hotel systems and Property Management System technology
- Ability to coordinate work activities with other departments
- Exceptional oral communication skills
- Four-year degree in hospitality or related business management preferred
- Knowledge of FORBES standards preferred
Job Duties
- Manage day-to-day Housekeeping/Laundry operations including work assignments, scheduling, authorizing overtime, and preparing payroll
- Purchase and control laundry supplies, equipment, linen, amenities, and housekeeping supplies
- Organize and conduct weekly and quarterly inventories
- Inspect all housekeeping areas and VIP rooms regularly
- Conduct daily room inspections and provide training
- Coordinate housekeeping projects with department heads
- Operate, monitor, and maintain all Housekeeping/Laundry and Health Club equipment
- Implement, monitor, and maintain operating procedures
- Meet with outside contractors to ensure quality
- Resolve guest and employee complaints timely
- Assist in hiring, counseling, evaluating, and disciplining staff
- Assist in preparing operating budget
- Monitor and update department checkbooks
- Conduct departmental meetings
- Support hiring, employee relations, supervision, and disciplinary philosophy
- Interact professionally with guests, staff, and community members
- Respond rapidly to resolve guest and staff issues
- Supervise and direct staff to maintain service standards
- Interpret and comply with instructions
- Perform multiple duties efficiently without loss of composure
- Maintain and promote cleanliness and safety
- Monitor and control operations of guest floors, linen closets, public areas, offices, storerooms, and laundry
- Conduct group and individual training sessions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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