Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Paid holidays
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company recognized as an innovator in the hospitality industry. As a dominant player in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate maintains a strong and rapidly expanding presence across the globe, including Europe, Latin America, and the Caribbean. The company manages a diverse portfolio of global properties with an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. Highgate offers expert guidance through every phase of the hospitality property cycle, from initial planning and development to recapitalization... Show More
Job Requirements
- Education equivalent to 2 years of college or 4-year degree or comparable experience
- At least 2 years progressive experience in hotel or related field
- Supervisory experience
- Proficiency in Windows and related software
- Ability to communicate effectively verbally and written
- Ability to multitask and prioritize
- Attentive, friendly, courteous service approach
- Availability to work long hours
- Physical ability to exert up to 50 pounds occasionally and 20 pounds frequently
- Commitment to regular attendance and professionalism
- Compliance with company standards and procedures
- Problem-solving skills
- Ability to understand complex information
- Participation in required meetings and coverage
Job Qualifications
- At least 2 years of progressive hotel or related field experience or a 4-year college degree or 2-year degree plus related experience
- Supervisory experience required
- Proficient in Windows and company-approved software
- Strong verbal and written communication skills
- Effective multitasking and prioritization
- Ability to listen, understand, and clarify concerns
- Service-oriented and courteous manner
- Attendance at required meetings and training
- Ability to handle long hours and physical work
- Knowledge of hospitality terms and standards
- Ability to anticipate, identify, and solve problems
- Effective evaluation of complex information and data
Job Duties
- Be attentive, friendly, helpful, and courteous to guests, managers, and employees
- Respond to guest requests, complaints, and incidents efficiently and courteously
- Motivate, coach, counsel, and discipline housekeeping personnel
- Ensure compliance with training and standards according to company SOPs
- Maintain regular cleaning programs and detailed checklists
- Assist in managing housekeeping equipment and supplies
- Ensure compliance with risk management standards and safety protocols
- Manage large guestroom turns efficiently
- Coordinate departmental opening and closing procedures
- Prepare and conduct housekeeping interviews and hiring processes
- Develop employee morale and training programs
- Inspect rooms daily with supervisors
- Oversee VIP room preparations
- Ensure cleanliness of public, guestroom, and back-of-house areas
- Maintain inventory and order housekeeping and laundry supplies
- Adhere to guest privacy and security procedures
- Submit and follow up on work orders
- Conduct pre-shift meetings and training sessions
- Monitor lost and found procedures
- Manage key control systems
- Participate in team and departmental meetings
- Focus on guest service and quality audit scores
- Maintain organized filing and reporting systems
- Oversee valet laundry processes
- Conduct maintenance and cleaning projects
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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