Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
accident insurance
critical illness insurance
401k
Job Description
Heritage Companies is a renowned hospitality group that embodies the rich culture, spirit, and traditions of New Mexico while offering an exceptional work environment focused on the overall employee experience. Established with a commitment to excellence and community, Heritage Companies operates a portfolio of hotels, resorts, restaurants, and spa facilities across the beautiful state of New Mexico. The company is celebrated for not only its dedication to guest satisfaction but also for providing significant growth opportunities for its employees, along with generous perks such as discounts on hotel room rates, spa services, and food at its dining establishments. Located in... Show More
Job Requirements
- Ability and willingness to work flexible hours including weekends, holidays, and late nights
- Ability to work on feet for eight hours or more
- Must be able to lift, push, reach for, and carry 40 or more pounds frequently
- Excellent verbal communication skills
- 1-2 years or equivalent combination of education and experience
- High school diploma or equivalent experience or training
- Associate's degree in Management or Hospitality preferred
Job Qualifications
- High school diploma or equivalent experience
- 1-2 years of housekeeping or hospitality experience preferred
- Associate's degree in Management or Hospitality preferred
- Excellent verbal communication skills
- Ability to multitask effectively
- Experience in supervising or mentoring staff is advantageous
- Knowledge of safety and operational compliance
- Positive and professional demeanor
- Ability to enforce standards and policies consistently
Job Duties
- Work under direction of the Regional Housekeeping Manager
- Maintain a positive and professional approach with employees, coworkers, and guests
- Set goals for performance that coincide with Heritage's plans and vision
- Ensure compliance with safety, legal, operations, labor, and Heritage brand product and regulations policies
- Direct team members toward accomplishing daily goals and ensuring all hotel accommodations are cleaned by the standard 4:00 PM check-in time
- Obtain list of vacant rooms needing immediate cleaning and prospective check-outs to prepare work assignments
- Assign workers duties and inspect work for cleanliness standards
- Report any deviations to established standards as directed
- Advise manager or desk clerk of rooms ready for occupancy
- Assign, train, mentor, and direct team members to deliver exceptional guest experiences
- Maintain guest rooms and public areas in clean, comfortable, and saleable condition
- Enforce standard procedures for acceptance, security, and return of customer lost and found items
- Resourcefully solve issues and manage problematic situations
- Review occupancy and event levels to staff labor accordingly
- Prepare and initiate ongoing cleaning of carpets, drapes, windows, and upholstery
- Follow all safety and health regulations including PPE protocols
- Perform other duties as assigned consistent with this position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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