Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.62 - $24.53
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
The Pueblo of Sandia operates a distinguished four-star resort renowned for its commitment to excellence in guest services, luxurious accommodations, and maintaining an impeccable standard of cleanliness and hospitality. With a philosophy grounded in integrity, fairness, collaboration, communication, and recognition of performance excellence, the resort has created a thriving work environment that not only attracts but also retains a highly qualified workforce. These values contribute significantly towards the ongoing success and reputation of the Pueblo of Sandia, ensuring that both guests and employees experience a positive and rewarding atmosphere. The resort places a high priority on employee growth, offering numerous... Show More
Job Requirements
- High school diploma or GED equivalent
- Two years of housekeeping experience including one year supervisory experience
- Must be able to speak basic English
- Must be able to successfully pass a stringent background investigation
- Will require a pre-employment and random drug screening
Job Qualifications
- High school diploma or GED equivalent
- Two years of housekeeping experience including one year supervisory experience
- Ability to speak basic English
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to be detail oriented
- Ability to supervise and evaluate staff
- Ability to maintain proper security key control procedures for guest rooms
- Ability to read and comprehend safety procedures and instructions
- Ability to read and comprehend simple instructions short correspondence and memos
- Ability to use cleaning supplies and equipment
- Ability to deal effectively and professionally with the general public
Job Duties
- Inspect guest rooms hallways and public areas immediately correcting any deficiencies
- Inspect and evaluate workers’ performance to ensure quality service and compliance with housekeeping specifications
- Submit all maintenance issues into the EAM system on the cell phone
- Assist Housekeeping Supervisor with opening the house and other office duties
- Ensure each staff member is following all safety precautions
- Ensure all team members receive proper training on departmental operational procedures and functions
- Resolve customer complaints regarding worker performance and services rendered
- Inspect work areas and operating equipment to ensure conformance to established standards
- Assist with cleaning and shampooing of all carpets on assigned floors
- Attend and complete all required department training including bio clean up carpet shampooing equipment safety and proper use of cleaning agents and chemicals
- Assist Housekeeping Supervisor or Housekeeping Manager with screening and interviewing applicants
- Routinely update team member’s performance journals and assist with providing input for performance appraisals
- Perform tasks of a Guest Room Attendant Turndown Attendant or House Person as needed
- Ensure all lost and found items are properly logged and secured at shift end
- Ensure all guest room master keys and storage keys are properly checked out and returned each shift
- Comply with all Housekeeping Public Areas as well as Global Standard Operating Procedures
- Serve as a mentor when training new inspectors or attendants using the buddy system
- Report maintenance or hazardous issues to manager or supervisor
- Provide proper customer service by assisting external and internal guests
- Check computer rooming system midday for any early outs
- Create an environment of teamwork by communicating common goals and showing appreciation for team members contributions
- Maintain punctual and regular attendance as per the Attendance Policy for Pueblo Sandia
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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