Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
The Pueblo of Sandia Resort & Casino, located in Albuquerque, NM, is a well-established four-star resort offering a luxurious experience combined with excellent guest services. This resort is known for its commitment to integrity, fairness, collaboration, communication, and recognition for performance excellence. The organization aims to attract and retain a qualified workforce by maintaining high standards for all team members. This approach significantly contributes to the ongoing success and community value of the Pueblo of Sandia today and in the future. The resort provides an exceptional hospitality environment where both guests and employees thrive in an atmosphere of professionalism and... Show More
Job Requirements
- Two years of housekeeping experience including one year supervisory experience
- Must be able to speak basic English
- High school diploma or GED equivalent
- Must be able to successfully pass a stringent background investigation
- Will require a pre-employment and random drug screening
- Must be able to lift at least 25 pounds
- Must have good punctuality and regular attendance
- Ability to perform physical activities such as balancing, climbing, crawling, crouching, feeling, finger dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing, walking, sitting, standing, stooping, and talking in a demanding work environment.
Job Qualifications
- Two years of housekeeping experience including one year supervisory experience
- Must be able to speak basic English
- High school diploma or GED equivalent
- Ability to supervise and evaluate staff
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to be detail oriented
- Ability to maintain proper security key control procedures for guest rooms
- Ability to read and comprehend safety procedures and instructions
- Ability to use cleaning supplies and equipment
- Ability to deal effectively and professionally with the general public.
Job Duties
- Inspect guest rooms, hallways, and public areas immediately correcting any deficiencies
- Inspect and evaluate workers' performance to ensure quality service and compliance with housekeeping specifications are met
- Submit all maintenance issues into the EAM system using a cell phone
- Assist Housekeeping Supervisor with opening the house and other office duties as needed
- Ensure each staff member is following all safety precautions
- Ensure all team members receive proper training on departmental operational procedures and functions
- Resolve customer complaints regarding worker performance and services rendered
- Inspect work areas and operating equipment to ensure conformance to established standards
- Assist with cleaning and shampooing carpets on assigned floors
- Attend and complete all required department training including bio clean up, carpet shampooing, equipment safety, and proper use of cleaning agents and chemicals
- Assist with screening and interviewing applicants
- Update team member's performance journals and provide input for performance appraisals
- Perform tasks of Guest Room Attendant, Turndown Attendant, or House Person as needed
- Manage lost and found items and ensure proper logging and security
- Ensure proper check out and return of master and storage keys
- Comply with all Housekeeping/Public Areas and Global Standard Operating Procedures (SOPs)
- Serve as a mentor when assigned to train new staff using the buddy system
- Report any maintenance or hazardous issues to the manager/supervisor
- Provide customer service to external and internal guests
- Check computer rooming system midday for early check-outs
- Foster teamwork through communication and recognition
- Adhere to punctuality and attendance policies
- Perform other duties as necessary.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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