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Housekeeping Guest Service Manager, $72,000 - $96,500
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,000.00 - $96,500.00
Work Schedule
Flexible
Benefits
Health Insurance
Savings benefits
Educational opportunities
special extras
Job Description
Aulani, A Disney Resort & Spa, is a luxurious family-friendly resort located on the island of Oahu, Hawaii. This enchanting destination uniquely combines the captivating spirit of Oahu with the timeless magic of Disney to create an experience that is both magical and welcoming for guests and cast members alike. As part of the Disney brand, Aulani maintains high standards in hospitality and guest satisfaction, ensuring every visitor feels the warmth and aloha spirit of the islands. With stunning beaches, lush landscapes, and exclusive amenities, the resort is an ideal place for families and individuals looking to immerse themselves in... Show More
Job Requirements
- High school degree or equivalent
- minimum one year supervisory or managerial experience
- minimum one year working in a housekeeping role
- passion for service and commitment to safety awareness
- experience leading a multicultural team and a passion for developing others
- good verbal and written communication skills
- problem-solving and decision-making abilities
- experience leading in a team environment, holding self and others accountable
- ability to manage conflict
- operational guest service experience
- proficiency in basic computer functions in a Windows environment
- understanding of financial impacts related to operations
- flexibility to work varied hours including evenings, overnight, weekends and holidays
Job Qualifications
- Minimum one year supervisory or managerial experience
- minimum one year working in a housekeeping role
- passion for service and commitment to safety awareness
- experience leading a multicultural team and a passion for developing others
- good verbal and written skills, along with problem-solving and decision-making
- experience leading in a team environment, holding self and others accountable, and the ability to deal with conflict
- operational guest service experience and skills
- proficiency in basic computer functions vital to operate in a Windows environment and other technologies
- understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs)
- flexibility to work varied hours, including evenings, overnight, weekends and holidays
Job Duties
- Contribute to the operation daily, including working with guests and cast members and resolving any guest situations
- maintain employee focus to encourage and develop a diverse, multi-lingual team
- recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency
- exceed guest expectations through achievements in guest satisfaction measurement scores, quality assurance scores, and other guest satisfaction measures
- coordinate and inspect daily cleaning assignments
- provide feedback to ensure cleanliness, service and product quality standards are met
- partner with the resort hotel front office and other teams to ensure delivery of clean and ready rooms
- conduct daily pre-shift breakout meetings to communicate relevant information to cast members
- supervise daily staffing levels and shift coverage needs
- support local projects and monitor supervise any potential impacts to the guest and cast experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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