Housekeeping - Guest Room Attendant

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

inclusive work culture

Job Description

Wynn Resorts is a globally recognized leader in the luxury hospitality industry, renowned for creating unforgettable guest experiences through exceptional service and breathtaking environments. As an operator of high-end resorts and casinos primarily located in Las Vegas and other select locations, Wynn Resorts has established a reputation for its elegant properties, meticulous attention to detail, and comprehensive amenities that cater to discerning travelers. The company prides itself on fostering an inclusive and diverse work culture while maintaining industry-leading standards in guest service, cleanliness, and operational excellence.

Within this prestigious environment, the role of the Guest Room Attendant is vital i... Show More

Job Requirements

Must be well groomed and professional
Must be able to communicate fluently in English with guests, management, and other associates to their understanding
Additional foreign language a plus
Willingness to maintain the highest level of confidentiality regarding guests and staff
Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities
At least two years experience serving guest rooms in a 4 or 5 star or diamond resort preferred
Must be 21 years of age or older

Job Qualifications

High school diploma or equivalent
At least two years experience in guest room cleaning or housekeeping preferably at a 4 or 5 star or diamond resort
Ability to communicate effectively in English
Familiarity with hospitality industry standards and cleanliness protocols
Strong attention to detail and ability to perform self-inspections
Knowledge of safety guidelines related to chemical use and motorized equipment
Customer service oriented and able to interact professionally with guests and coworkers

Job Duties

Know and adhere to Wynn policies and procedures, embrace company culture and take pride in the resort and its amenities
Awareness of guest experience at all times, smile and make eye contact, communicate professionally
Follows all department policies and procedures for room cleanliness and self-inspection
Responsible for maintaining the Wynn standards of service to guests and coworkers at all times
Responsible for servicing assigned rooms with Five Star cleanliness and presentation by exercising self-inspections and following Forbes guidelines
Responsible for maintaining the cleanliness and condition of each room by performing general clean and special projects
Must be able to complete assigned credits by exercising proper time management daily
Replenish all room amenities such as toiletries, soaps and tissues
Knowledgeable on the proper usage of HotSOS/iPod including retrieval/returning process, messaging, starting/completing rooms and opening work orders
Submit HotSOS work orders to address condition issues and reporting unusual room conditions such as trash room
Must safely operate and maneuver the powered mobile carts
The Guest Room Attendant interacts with guests, co-workers and supervisors in a professional and courteous manner
Works with safety as a priority, and follows department and company safety guidelines in operating the motorized cart, use of chemicals, and lifting requirements
Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices
Understands the resort, hotel features and services including how to find the information for the guests
Solution oriented, stays on task, and promotes teamwork
Must be knowledgeable and follow the current Union Collective Bargaining Agreement, including Operational Policies

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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