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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
team environment
Training and Development
Uniform allowance
Job Description
The Biltmore Hotel is a distinguished luxury hotel known for its exceptional guest services, elegant accommodations, and historic charm. Situated in a prime location, the hotel offers an unmatched experience that combines comfort, style, and hospitality excellence. With its commitment to upholding the highest standards of quality and customer satisfaction, the Biltmore welcomes guests from around the world, providing a refined environment that caters to both leisure and business travelers.
The Housekeeping Department at the Biltmore plays a vital role in maintaining the luxury and cleanliness that guests expect during their stay. The Guest Room Cleaner position ... Show More
The Housekeeping Department at the Biltmore plays a vital role in maintaining the luxury and cleanliness that guests expect during their stay. The Guest Room Cleaner position ... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of hotel or cleaning company experience
- Must be able to speak, read, write and understand the English language
- Compute accurate mathematical calculations
- Provide legible communication and directions
- Perform job functions with attention to detail, speed and accuracy
- Prioritize and organize
- Think clearly, remaining calm and resolving problems using good judgment
- Follow directions thoroughly
- Understand guest's service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent resort data
- Use a computer keyboard and possess basic typing skills
- Possess moderate to advanced computer skills
- Work in a dynamic and constantly changing environment
- Adept to multitasking
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Use, carry, and operate all necessary office equipment using finger dexterity
- Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity
- Visually look at a computer for extended periods of time
- Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems
- Most work tasks are performed indoors
- Maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards
Job Qualifications
- High school diploma or equivalent
- Minimum two years of hotel or cleaning company experience
- Must be able to speak, read, write and understand the English language
- Compute accurate mathematical calculations
- Provide legible communication and directions
- Perform job functions with attention to detail, speed and accuracy
- Prioritize and organize
- Think clearly, remaining calm and resolving problems using good judgment
- Follow directions thoroughly
- Understand guest's service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent resort data
- Use a computer keyboard and possess basic typing skills
- Possess moderate to advanced computer skills
- Work in a dynamic and constantly changing environment
- Adept to multitasking
Job Duties
- Clean the required number of guest rooms within a shift according to cleaning standards and procedures established by the Housekeeping Department
- Change linen and make beds
- Check for damaged linen
- Empty linen into linen cart
- Clean showers, tubs, sinks, and bathroom items
- Remove used guest amenities and trash
- Replenish guest amenities and supplies
- Vacuum carpets and sweep and mop floors
- Dust, brush, and polish furniture
- Dust and clean room decorations, appliances, and structural surfaces
- Inspect rooms for safety hazards and for the operating condition of equipment
- Report any items in need of repair, missing items, or unsafe conditions to Supervisor, Assistant Director of Housekeeping, or Director of Housekeeping
- Report any items found to Coordinator
- Record room status on work assignment sheets
- Prepare rooms for guests
- Respond to special guest requests
- Maintain storage rooms
- Assist with deep cleaning programs and special projects as directed
- Carry out other duties as assigned by Supervisor, Assistant Director of Housekeeping, or Director of Housekeeping
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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