Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The Biltmore Hotel is a prestigious hospitality establishment renowned for its commitment to delivering exceptional guest experiences through its dedication to quality and service. Established as a leading hotel in the region, the Biltmore Hotel combines historical elegance with modern amenities to provide guests with a unique and memorable stay. The hotel prides itself on maintaining high standards of cleanliness, comfort, and professionalism, making it a preferred choice for both leisure and business travelers. With a focus on excellence, the Biltmore Hotel fosters a work environment that encourages teamwork, respect, and personal growth for its employees, ensuring that every guest... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of hotel or cleaning company experience
- Must be able to speak, read, write and understand the English language
- Must be able to compute accurate mathematical calculations
- Must provide legible communication and directions
- Must perform job functions with attention to detail, speed and accuracy
- Must prioritize and organize
- Must think clearly, remaining calm and resolving problems using good judgment
- Must follow directions thoroughly
- Must understand guest’s service needs
- Must work cohesively with co-workers as part of a team
- Must work with minimal supervision
- Must maintain confidentiality of guest information and pertinent resort data
- Must use a computer keyboard and possess basic typing skills
- Must possess moderate to advanced computer skills
- Must work in a dynamic and constantly changing environment
- Must be adept to multitasking
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
- Must be able to stand, sit, or walk for extended periods or entire work shifts
- Must be able to reach overhead and below knees including bending, twisting, pulling, and stooping
- Must be able to use, carry, and operate all necessary office equipment using finger dexterity
- Must communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity
- Must visually look at a computer for extended periods
- Must adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems
- Must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards
Job Qualifications
- High school diploma or equivalent
- Minimum two years of hotel or cleaning company experience
- Ability to speak, read, write, and understand English
- Ability to compute accurate mathematical calculations
- Excellent communication skills including legible written communication and directions
- Ability to perform job functions with attention to detail, speed, and accuracy
- Strong prioritization and organizational skills
- Ability to think clearly, remain calm, and resolve problems using good judgment
- Capability to follow directions thoroughly
- Understanding of guest service needs
- Ability to work cohesively with co-workers as part of a team
- Capacity to work with minimal supervision
- Commitment to maintain confidentiality of guest information
- Basic typing skills and moderate to advanced computer proficiency
- Ability to work in a dynamic and constantly changing environment
- Skilled in multitasking
Job Duties
- Clean the required number of guest rooms within a shift according to cleaning standards and procedures established by the Housekeeping Department
- Change linen and make beds
- Check for damaged linen
- Empty linen into linen cart
- Clean showers, tubs, sinks, and bathroom items
- Remove used guest amenities and trash
- Replenish guest amenities and supplies
- Vacuum carpets and sweep and mop floors
- Dust, brush, and polish furniture
- Dust and clean room decorations, appliances, and structural surfaces such as wall fixtures, window sills, vents
- Inspect rooms for safety hazards and for the operating condition of equipment
- Report any items in need of repair, missing items, or unsafe conditions to a Supervisor or Director of Housekeeping
- Report any items found to Coordinator
- Record room status on work assignment sheets
- Prepare rooms for guests
- Respond to special guest requests
- Maintain storage rooms
- Assist with deep cleaning programs and special projects as directed
- Carry out other duties as assigned by Supervisor or Director of Housekeeping
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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