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Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Savings benefits
Paid Time Off
special Disney perks
medical benefits
financial benefits
Job Description
Aulani, A Disney Resort & Spa, stands as a premier destination that beautifully blends the enchanting spirit of O‘ahu with the timeless magic of Disney. Situated on the breathtaking island of Oahu, Hawaii, this family-friendly resort offers guests an immersive experience where the culture and beauty of the islands are infused with exceptional hospitality and the unique wonder of Disney storytelling. The resort is not just a place to stay; it's a vibrant community where guests and cast members experience aloha spirit in every interaction. Aulani fosters an atmosphere of warmth and welcome, inviting both visitors and employees to create... Show More
Job Requirements
- Flexible and adaptable with full seven days a week availability including weekends and holidays
- Ability to manage multiple priorities and meet deadlines
- Ability to learn quickly and adapt to a fast-paced environment
- Excellent customer service skills with ability to speak with guests
- Proven ability to handle a variety of challenges in a solution-oriented manner
- Strong attention to detail
Job Qualifications
- Previous experience in a hotel or resort environment
- Strong computer knowledge and willingness to learn new programs
- Understanding of department finances
- Strong communication skills both verbal and written
- Demonstrated problem solving and decision-making skills
- Ability to work efficiently under pressure and meet tight deadlines
- Demonstrated strong organizational and time management skills
- Ability to work independently with minimal supervision
- Desire to learn and adhere to new policies, procedures and standards
Job Duties
- Monitor and control service order dispatching for the Housekeeping Department
- Create and analyze reports including inspection scores, attendant yields, guest delivery trends, and other housekeeping reports
- Present analyzed information to Housekeeping Managers and other Lines of Business
- Communicate with other department leaders to assist in controlling guest rooms and follow up on rooms out of inventory
- Coordinate and direct wellness checks to ensure all occupied guest rooms are recorded daily and be the point of contact for implementing the Do Not Disturb policy
- Assist in organizing and maintaining lost and found items and communicate with guests regarding these items
- Accurately track lost and found high-value item storage and disposition
- Assist with morning preparations for Housekeepers including board creations
- Perform other duties such as filing, logging, inventory as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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