Housekeeper/Room Attendant - InterContinental Hotel Kansas City
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan with company match
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
InterContinental Hotel Kansas City on the Plaza is a premier luxury hotel situated in the heart of Kansas City’s vibrant Country Club Plaza district. The hotel is part of the prestigious InterContinental brand, known globally for providing exceptional service, elegant accommodations, and world-class amenities. This esteemed establishment caters to both business and leisure travelers, offering a unique blend of sophistication and comfort with a distinct cultural charm. The hotel prides itself on delivering a memorable guest experience through meticulous attention to detail and a dedicated team of professionals committed to excellence. The InterContinental Kansas City on the Plaza boasts beautifully... Show More
Job Requirements
- High school education or related experience
- Familiarity with hospitality industry practices preferred
- Ability to understand and provide friendly guest service
- Ability to understand and comply with proper cleaning techniques, procedures and brand standards
- Ability to operate a vacuum, mop and properly use cleaning equipment and supplies
- Ability to timely complete assigned tasks
- Ability to identify and investigate issues and resolve basic matters
- Ability to follow an appropriate course of action based on policies and procedures
- Ability to operate a lamp, coffee maker, phone, TV and other public space equipment
- Attention to details with good organizational and efficient time management skills
- Consistent professional attitude and behavior with effective listening and communication skills
- Ability to work in a fast paced environment while remaining flexible and efficient
- Ability to satisfy the legal requirements for employment within the jurisdiction
Job Qualifications
- High school education or related experience
- Familiarity with hospitality industry practices preferred
- Ability to understand and provide friendly guest service
- Ability to understand and comply with proper cleaning techniques, procedures and brand standards
- Ability to operate a vacuum, mop and properly use cleaning equipment and supplies
- Ability to timely complete assigned tasks
- Ability to identify and investigate issues and resolve basic matters
- Ability to follow an appropriate course of action based on policies and procedures
- Ability to operate a lamp, coffee maker, phone, TV and other public space equipment
- Attention to details with good organizational and efficient time management skills
- Consistent professional attitude and behavior with effective listening and communication skills
- Ability to work in a fast paced environment while remaining flexible and efficient
- Ability to satisfy the legal requirements for employment within the jurisdiction
Job Duties
- Receive room assignments, priority room requests, keys, and supplies from housekeeping management
- Review room assignments, retrieve and stock caddie/cart to ensure all supplies, linen and amenities are available to thoroughly clean guest rooms
- Clean and stock guest rooms with appropriate supplies in accordance with policies, procedures, and brand standards
- Change linens and towels, make beds, scrub bathroom, vacuum, mop, dust, wash windows, mirrors, and walls, remove trash, place amenities, perform quality check on the television, telephone, heating/air conditioning, and lights
- Appropriate and proper use of cleaning equipment and supplies
- Respond to and resolve housekeeping requests and complaints from guests
- Promptly report to housekeeping management all emergencies, injuries, missing articles, damage, mechanical problems, and safety hazards
- Turn in all articles left in guest rooms after checkout for entry into Lost and Found
- Perform duties of Lobby Attendant, Turndown Attendant or Laundry Attendant as assigned
- On time and at work when scheduled and in proper uniform
- Attend department meetings as scheduled
- Maintain consistent professional and positive attitude and actions when communicating with guests and associates
- Report incidents of guest dissatisfaction or unusual matters to manager/supervisor for corrective action
- Comply with policies and procedures including safe work habits and sanitary, safety, security, and emergency procedures
- Write shift reports on any incidents of theft, accidents or injuries
- Check with manager/supervisor before leaving work area
- Perform special projects and other responsibilities as assigned
- Participate in task forces and committees as requested
- Perform any other tasks/duties as requested by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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