Housekeeper/Room Attendant
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $12.00
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
comprehensive health benefit packages
Paid Time Off
Advancement opportunities
employee perks
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. With a strong presence in the hospitality industry of corporate America, RAM Hotels has established itself as a leader by managing some of the most popular midscale hotel brands in key markets throughout Alabama and Georgia. Known for their steadfast commitment to excellence, RAM Hotels continuously strives to exceed guest expectations and reshape the hospitality experience through exceptional service and forward-thinking strategies. The company cultivates a family-oriented culture that values teamwork, career advancement, and a passion for hospitality.
The current opportunity is for the position of Hou... Show More
The current opportunity is for the position of Hou... Show More
Job Requirements
- High-school graduate or equivalent
- minimum of six months work-related experience
- excellent customer service skills
- previous experience in hospitality industry preferred
- previous experience as a housekeeper or janitorial services preferred
- ability to follow directions
- ability to work in a fast-paced environment
- good written and oral communication skills
- ability to listen attentively
- physical ability to walk, bend, and stand for long periods
- ability to lift up to 40 lbs
- adherence to grooming and appearance standards in alignment with uniform
- flexibility to work varied schedules
- dependability
Job Qualifications
- High-school graduate or equivalent
- minimum of six months work-related experience in hospitality or janitorial services preferred
- excellent customer service skills
- previous experience in the hospitality industry preferred
- previous experience as a housekeeper or room attendant preferred
- ability to follow directions and work in a fast-paced environment
- good written and oral communication skills
- ability to listen attentively
- physical ability to walk, bend, and stand for long periods
- ability to lift up to 40 lbs
- ability to express compassion while remaining composed
- ability to remain calm and focused under pressure
- promote a positive attitude towards guests
- embrace and respect diversity and multi-cultural environments
Job Duties
- Consistently offer professional, friendly, and attentive service to guests
- anticipate guests needs and answer questions that the guests may have pertaining to their visit
- respond promptly
- be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries
- resolve guests’ complaints to ensure guests satisfaction
- complete all required brand specific training as directed by Executive Housekeeper
- complete all required health and safety training
- adhere to all property specific brand standards
- knowledge of fire alarm and evacuation procedures
- enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to: making beds
- dust television, pictures and furniture
- sweep and/or vacuum floors and carpets
- clean windows and mirrors
- clean the bathroom and empty trash containers
- clean the closet
- clean and disinfect telephones daily
- replenish amenities
- remove dirty bed linen and replace with clean linen
- realign furniture to the floor plan
- check and secure room when finished
- clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift
- update and submit room assignment sheet
- familiar with the lost and found policy of the hotel
- take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
- perform other tasks as necessary or required to meet or exceed guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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