Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Rotating Shifts
Standard Hours
Day Shifts
Benefits
Retirement Plan
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
voluntary benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Job Description
TouchPoint Support Services is a leading provider of hospitality and support services, dedicated to enhancing the patient experience at Ascension Health hospitals across the United States. As a part of Compass Group, a global leader in foodservice and support services, TouchPoint focuses on creating environments that promote healing and comfort for patients, their families, and visitors. The company prides itself on a strong service culture rooted in compassion, professionalism, and commitment to quality. Located at Ascension Saint Agnes Hospital in Baltimore, Maryland, TouchPoint is currently offering a full-time Housekeeper Lead opportunity. This position plays a critical role in maintaining a... Show More
Job Requirements
- Three years of prior housekeeping supervisory or management experience
- ability to work full-time Monday through Friday, 7:00 am to 3:30 pm with rotating weekends
- ability to perform essential functions satisfactorily with or without reasonable accommodation
Job Qualifications
- Three years of prior housekeeping supervisory or management experience
- ability to supervise and train staff effectively
- strong attention to detail
- excellent communication skills
- ability to resolve guest complaints professionally
- organizational and leadership skills
- knowledge of housekeeping procedures and standards
Job Duties
- Provide quality service to customers by giving one-on-one attention to detail
- ensure assigned staff have reported to work and clocked in properly
- document late or absent employees
- resolve internal and external guest complaints to ensure guest satisfaction
- document call offs and replace for any shift
- coordinate assigned staff breaks
- prepare and distribute assignment sheets to staff and review priorities
- communicate additions or changes to assignments
- assign designated keys, radios, and beepers to staff
- maintain accurate record of assignments and ensure key security
- check all equipment for proper supplies, cleanliness, and mechanical problems
- instruct designated personnel to correct deficiencies
- inspect areas to confirm cleaning standards have been met
- assist staff to ensure highest standards of cleanliness and service
- conduct staff training as assigned
- contribute to the team and exhibit professionalism
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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