Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.82 - $21.86
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Job Description
Northwestern Medicine is a leading healthcare provider known for its commitment to delivering world-class medical care through innovative research and a dedicated community of professionals. Affiliated with the Northwestern University Feinberg School of Medicine, this institution places a strong emphasis on medical innovation, breakthrough research, and patient-centered care. The organization values diversity, equity, and a culture of service, ensuring a supportive work environment that recognizes and nurtures the unique backgrounds and perspectives of its employees. Northwestern Medicine offers comprehensive training, development opportunities, mentorship programs, and educational support, including student loan repayment, to help employees grow and advance in their careers.... Show More
Job Requirements
- High school diploma or equivalent
- Ability to follow oral and written instructions
- Effective communication skills with patients visitors and staff
- Ability to use department tracking and communication tools
- Ability to work independently
- Physical ability to lift and carry up to 30 pounds and push or pull up to 50 pounds
- Commitment to uphold confidentiality and professionalism
- Availability to work every other Saturday and Sunday including holidays
- Willingness to adhere to safety protocols and use PPE appropriately
Job Qualifications
- Must exhibit the ability to follow oral and written instructions
- Must be able to communicate effectively with patients visitors and staff
- Must be able to use the proper tracking and communication tools utilized by department
- Must be able to work independently
- Physical demands include lift carry up to 30 pounds and a push pull force up to 50 pounds
- One to three years of environmental services experience in a healthcare or hospitality environment preferred
Job Duties
- Cleans and maintains patient rooms offices public areas treatment rooms and other assigned areas daily including collecting and removing trash changing bed linens and sanitizing all surfaces
- Follows policies and procedures on patient isolation and contact precautions as necessary
- Stocks paper items and other supplies in assigned areas as necessary or designated
- Maintains cart and equipment in clean working condition and stores in appropriate storage area
- Promotes safety in the workplace uses wet floor signs PPE not leaving housekeeping cart or supplies unattended
- Uses chemicals and equipment in an effective and safe manner uses appropriate chemicals diluted at the correct ratio in properly labeled containers
- Notifies supervisor of equipment needing repairs Reports all safety hazards to manager
- Communicates to supervisor any issues including inability to complete schedule and is proactive in dealing with observed deficiencies reports issues work requests to supervisor manager or call center picks up debris outside of regular work area
- Establishes and maintains interpersonal relationship with hospital personnel while assuring confidentiality of patient information
- Exhibits the ability to articulate designed scripting model to each customer we serve
- Uses organizational and unit department resources efficiently
- Manages work schedule efficiently completing tasks and assignments on time
- Contributes to opportunities and processes for continuous improvement
- Participates in efforts to reduce costs streamline work processes improve and grow services we provide
- Presents a friendly approachable professional demeanor and appearance
- Provides accurate information and timely updates to patients and customers addresses questions and concerns promptly or identifies appropriate person and resources to do so Provides directions or help to patients and customers with finding their way
- Uses effective service recovery skills to solve problems or service breakdowns when they occur
- Demonstrates teamwork by helping co workers within and across departments communicates effectively with others respects diverse opinions and styles and acknowledges the assistance and contributions of others
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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