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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
401k
Paid Time Off
Advancement opportunities
comprehensive health benefit packages
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Established as a leader in the hospitality industry within corporate America, RAM Hotels operates with a focus on delivering superior guest experiences while representing some of the most recognizable midscale hotel brands across key markets in Alabama and Georgia. The company prides itself on its commitment to excellence and innovation, continuously evolving to meet the diverse needs of its guests and changing the overall perception of the hospitality industry. RAM Hotels views its employees not just as staff members but as integral parts of the RAM... Show More
Job Requirements
- High-school graduate or equivalent
- minimum six months work-related experience
- ability to follow directions and work in a fast-paced environment
- must be flexible to work varied schedules
- good written and oral communication skills
- ability to listen attentively
- physical ability to walk, bend, and stand for long periods
- ability to lift up to 40 lbs
- adherence to grooming and appearance standards
- must be dependable
Job Qualifications
- High-school graduate or equivalent
- minimum six months work-related experience
- hospitality or janitorial experience preferred
- excellent customer service skills
- previous experience in hospitality preferred
- previous housekeeping or janitorial experience preferred
- ability to follow directions
- good written and oral communication skills
- ability to listen attentively
- ability to express compassion and remain composed
- ability to remain calm and focused under pressure
- positive attitude and proactive approach
- respect for diversity and multicultural environments
Job Duties
- Consistently offer professional, friendly, and attentive service to guests
- anticipate guests needs and answer questions pertaining to their visit
- respond promptly to guests inquiries
- be familiar with property location, amenities, local attractions to assist guests
- resolve guests complaints to ensure satisfaction
- complete brand-specific and health and safety training
- adhere to property specific brand standards
- know fire alarm and evacuation procedures
- enter and prepare guest rooms for cleaning as per hotel standards
- make beds
- dust televisions, pictures, and furniture
- sweep or vacuum floors and carpets
- clean windows and mirrors
- clean bathrooms and empty trash containers
- clean closets
- clean and disinfect telephones daily
- replenish amenities
- remove and replace dirty bed linen
- realign furniture
- check and secure rooms when finished
- clean and restock supply cart
- update and submit room assignment sheet
- follow lost and found policy and submit items to Executive Housekeeper
- perform other tasks to meet or exceed guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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