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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is a major hotel owner-operator in the United States, ranking as the third-largest in the industry. Founded in 2006, MCR boasts a significant presence with offices in key cities including New York City, Dallas, Chicago, and Richmond, Virginia. The company manages a $5.0 billion portfolio consisting of 148 premium-branded hotels, with over 22,000 guestrooms located across 37 states and 106 cities. Its extensive portfolio spans multiple well-known brands under Marriott and Hilton, as well as independent unflagged hotels, employing more than 7,000 team members nationwide. MCR has earned notable industry distinction including being named one of Fast Company’s 10... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in hospitality or related customer service field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Must handle stressful and high-pressure situations well
- Effective listening and conflict resolution ability
- Strong communication skills
- Desire to provide excellent guest service
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift and clock out as scheduled
- Must clock in/out for breaks as scheduled
- Provide sufficient notice for call-outs as directed by supervisor
- Capable of performing physical job demands including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to serve and provide excellent guest service
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to perform physical tasks such as stooping, climbing, balancing, kneeling, crawling, standing, and lifting
Job Duties
- Greet guests happily upon arrival and during their stay with a smile
- Use guests' names whenever possible to provide a personalized experience
- Work collectively to ensure great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support events and groups held in the hotel
- Manage phone etiquette by answering calls with approved friendly greetings
- Keep all workspaces clean and well-organized throughout the hotel
- Pitch in with cleaning guest rooms and public spaces as needed
- Greet guests with hospitality while performing cleaning duties
- Complete all operational checklists with 100 percent accuracy every shift
- Submit accurate and timely shift handover reports
- Maintain a clean and approved uniform with proper grooming and a friendly demeanor
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude and willingness to assist beyond traditional roles
- Collaborate effectively to foster a welcoming environment for guests and a positive workplace
- Complete pre-cleaning duties including stocking room supplies and attending morning meetings
- Clean and restock assigned guest rooms thoroughly per shift
- Assist with additional cleaning projects in storage rooms, public spaces, guest laundry, and deep cleaning activities as assigned
- Adhere to scheduled clock-in/out times and break periods
- Provide proper notice for call-outs as required by supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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