Housekeeper

Kenosha, WI, USA|Onsite

Job Overview

Compensation

Hourly

Range $13.25 - $17.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

uniform provided

Training and Development

Employee assistance program

Job Description

Hampton Inn & Suites Chicago/Waukegan is part of the global hospitality brand Hampton by Hilton, renowned for offering comfortable, quality lodging experiences tailored to both business and leisure travelers. This hotel establishes a welcoming environment where guests can expect cleanliness, friendly service, and well-maintained facilities. As a trusted leader in hospitality, Hampton Inn & Suites prides itself on delivering exceptional guest satisfaction through consistent quality and a commitment to outstanding customer care. The property features modern amenities, well-appointed guest rooms, and a convenient location that attracts a diverse clientele including families, corporate travelers, and tourists exploring the Chicago and Waukegan... Show More

Job Requirements

High school diploma or equivalent
Experience in hospitality or customer service preferred
Ability to follow written and verbal instructions
Strong communication skills
Physical ability to perform required cleaning duties including lifting and prolonged standing
Availability to work flexible hours including weekends and holidays
Positive attitude and teamwork skills
Attention to detail and commitment to cleanliness
Ability to handle stress and work in a fast-paced environment
Must be at least 18 years old
Willingness to comply with company policies regarding punctuality and attendance

Job Qualifications

Experience in a hospitality, service, consumer-facing franchise or related field preferred
Positive attitude and willingness to learn
Ability to understand and follow established guidelines and procedures
Ability to work well in stressful, high-pressure situations
Effective at listening, understanding, clarifying, and resolving concerns and issues
Able to convey information and ideas clearly
Desire to serve all guests
Must be 18 years of age or older
Willingness to work varied schedules including evenings, nights, weekends and holidays
Punctuality in clocking in and out for every shift and scheduled breaks
Provide sufficient notice when calling out for a scheduled shift

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use the guests’ names whenever possible to ensure they feel welcomed
Work together with team members to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and a sense of urgency
Maintain strong knowledge of all hotel features and amenities
Support all groups and events at the hotel
Answer all incoming calls with friendly service using the approved greeting
Keep all workspaces clean and well-organized
Pitch in to clean guest rooms and public spaces as needed
Greet every guest happily with a smile and by name if possible while cleaning
Complete all operational checklists accurately and on time
Submit accurate and timely shift handover reports
Wear clean and approved uniform, be well-groomed and smile at all times
Communicate clearly, honestly, and professionally with team members
Be willing to stretch beyond traditional role to meet business and guest needs
Work together with all team members to create a welcoming environment and positive workplace
Complete all pre-cleaning duties including stocking room supplies and attending meetings
Thoroughly clean and restock assigned guest rooms
Perform additional cleaning projects as assigned by supervisor
Maintain well-organized and clean front and back of house areas
Adhere to physical demands including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting as required

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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