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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $11.00 - $12.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
TownePlace Suites Seguin is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR manages a diverse portfolio of 148 premium-branded hotels encompassing more than 22,000 guestrooms across 37 states and 106 cities. The company has established itself as a leader in the hospitality industry with offices in New York City, Dallas, Chicago, and Richmond, Virginia, and a team of over 7,000 members nationwide.
TownePlace Suites is a well-known extended-stay hotel brand that provides comfortable, quality accommodations for guests seeking longer visits. The Seguin location emphasizes cleanliness, friendliness, and quality service as th... Show More
TownePlace Suites is a well-known extended-stay hotel brand that provides comfortable, quality accommodations for guests seeking longer visits. The Seguin location emphasizes cleanliness, friendliness, and quality service as th... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
- Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time
- Clock in and out for breaks at the designated time on your schedule
- Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests
- Must be 18 years of age or older
- Ability to work a varied schedule including evenings, nights, weekends, and holidays
- Ability to arrive on time and adhere to clock-in and clock-out procedures
- Ability to give sufficient notice when calling out for a scheduled shift
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests happily while cleaning
- Complete all operational checklists accurately and on time every shift
- Submit accurate and timely shift handover reports
- Wear a clean and approved uniform with proper grooming and a nametag
- Communicate clearly, honestly, and professionally with team members
- Be willing to stretch beyond traditional roles to meet business needs
- Clean and restock assigned guest rooms thoroughly per shift
- Perform additional cleaning projects as assigned in storage rooms, public spaces, and guest laundry
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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