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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Courtyard Marriott Milwaukee Downtown is part of MCR, the third-largest hotel owner-operator in the United States, with a distinguished presence in the hospitality industry. Founded in 2006, MCR operates a portfolio valued at 5.0 billion dollars, encompassing 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. MCR boasts over 7,000 team members nationwide and manages hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels. The company has received multiple prestigious awards, including being named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and earning accolades such as the... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in a hospitality, service, or consumer-facing franchise preferred
- Positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Capacity to work under pressure in high-paced environments
- Effective listening, conflict resolution, and communication skills
- Desire to serve guests with hospitality
- Availability to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality in clocking in and out and adherence to break schedules
- Ability to provide sufficient notice for shift call outs
- Physical capability to perform job functions including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items
Job Qualifications
- Experience in hospitality or service industry preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to provide excellent hospitality and guest service
- Must be 18 years of age or older
- Availability to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality and adherence to clock-in/out policies
- Ability to work collaboratively in a team environment
- Commitment to maintaining high cleanliness and safety standards
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Contribute to great guest satisfaction scores collectively
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of the hotel facilities and amenities
- Support all groups and events at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces spotless and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests warmly while performing cleaning duties
- Complete all operational checklists with 100% accuracy
- Prepare and submit shift handover reports timely
- Wear a clean, approved uniform with proper grooming and a smiling attitude
- Communicate clearly, honestly, and professionally with team members
- Demonstrate willingness to stretch beyond traditional role requirements
- Collaborate with team members to foster a welcoming environment
- Complete pre-cleaning and stocking duties including tools and supplies preparation
- Thoroughly clean and restock assigned guest rooms per shift
- Undertake additional cleaning projects in storage rooms, public spaces, and guest laundry as assigned
- Maintain all front and back of house areas in a clean and organized state
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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