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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Homewood Suites by Hilton Baltimore-BWI Airport is part of the MCR family, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR operates a substantial portfolio of 148 premium-branded hotels encompassing more than 22,000 guestrooms across 37 states and 106 cities. The company manages a diverse portfolio that includes nine Marriott brands, eight Hilton brands, and many unflagged independent hotels, reflecting a strong reputation built on service excellence and innovative hospitality practices. MCR’s leadership in the hospitality industry is demonstrated by its receipt of numerous prestigious awards including Fast Company’s 10 Most Innovative Travel Companies of 2020 and... Show More
Job Requirements
- Must have a positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Effective at listening, understanding, clarifying, and resolving concerns
- Must be able to convey information clearly
- Desire to serve all guests
- Must be 18 years or older
- Willing to work varied schedule including evenings, nights, weekends, and holidays
- Arrive and clock in on time for every shift and clock out at scheduled time
- Clock in/out for breaks at designated times
- Provide sufficient notice when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effectiveness in listening, clarifying, and resolving concerns
- Clear communication skills
- Desire to serve guests
- Must be 18 years of age or older
- Ability to work varied schedules including evenings, nights, weekends, and holidays
- Adherence to punctuality and scheduling policies
- Ability to work well in high-pressure situations
- Ability to perform physical tasks required for housekeeping
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests’ names whenever possible to ensure they feel welcomed
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel facilities and amenities
- Support all groups and events at the hotel
- Demonstrate phone etiquette by answering calls with friendly service using the approved greeting
- Keep all workspaces, front and back of the house, clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests by name and smile while cleaning
- Complete all operational checklists accurately and on time every shift
- Prepare accurate shift handover reports for effective communication
- Maintain a clean, approved uniform, wear a nametag and be well-groomed
- Communicate clearly, honestly, and professionally with team members
- Stretch beyond traditional role to meet business and guest needs
- Collaborate to create a welcoming environment and positive workplace
- Complete pre-cleaning duties including stocking room supplies and attending meetings
- Clean and restock assigned guest rooms thoroughly
- Perform additional cleaning projects in storage, public spaces, guest laundry, and deep cleaning as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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