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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Courtyard Downtown Norfolk is a prominent hotel property under the management of MCR, the third-largest hotel owner-operator in the United States. MCR has been a leading force in the hospitality industry since its founding in 2006, with offices located in major cities such as New York City, Dallas, Chicago, and Richmond, Virginia. The company boasts a vast portfolio of 148 premium-branded hotels worth $5.0 billion, featuring over 22,000 guestrooms spread across 37 states and 106 cities. MCR operates a variety of prestigious hotel brands, including nine Marriott brands and eight Hilton brands, alongside numerous independent hotels. With a dedicated workforce... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying and resolving concerns and issues raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time unless otherwise directed
- Must clock in/out for breaks at the designated time
- Must provide sufficient notice as directed by supervisor when calling out for a scheduled shift
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in high-pressure, stressful situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in/out on time for shifts and breaks
- Ability to provide sufficient notice when calling out for scheduled shifts
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible ensuring they feel properly welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all features of the hotel facility and amenities
- Support all groups and events at the hotel
- Understand relevant technology for each role
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet every guest happily while cleaning
- Complete all operational checklists accurately and on time every shift
- Submit accurate and timely shift handover reports
- Wear a clean, approved uniform and be well-groomed
- Communicate clearly, honestly, and professionally with team members
- Work beyond traditional role requirements to meet business and guest needs
- Collaborate to create a welcoming environment for guests and a positive workplace
- Complete pre-cleaning duties including stocking supplies and tools
- Thoroughly clean and restock assigned guest rooms
- Assist with additional cleaning projects in storage rooms, public spaces, guest laundry, and deep cleaning activities as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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