Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $15.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, founded in 2006 with corporate offices located in New York City, Dallas, Chicago, and Richmond, Virginia. The company proudly manages a substantial portfolio valued at five billion dollars, which encompasses 148 premium-branded hotels featuring over 22,000 guestrooms across 37 states and 106 cities. Employing more than 7,000 team members nationwide, MCR operates hotels under leading Marriott and Hilton brands, as well as various unflagged independent hotels. Recognized for its innovation and excellence, MCR was distinguished as one of Fast Company's 10 Most Innovative Travel Companies of 2020 and has earned... Show More
Job Requirements
- Must be 18 years of age or older
- must adhere to flexible scheduling including evenings, nights, weekends, and holidays
- must arrive and clock in on time for every shift
- must clock in and out for breaks at scheduled times
- must provide sufficient notice when calling out for a shift
- ability to follow established guidelines and procedures
- effective communication skills
- ability to handle pace and pressure of the role
- positive attitude and willingness to learn
- ability to listen, clarify, and resolve issues with guests and co-workers
- desire to serve all guests hospitably
- physical ability to perform demanding tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- positive can-do attitude and willingness to learn
- ability to follow established guidelines and procedures
- effective listening and conflict resolution skills
- clear communication abilities
- desire to serve guests with hospitality and guest service orientation
- ability to work well under stressful, high-pressure situations
- age 18 years or older
- willing to work varied schedules including evenings, nights, weekends, and holidays
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure they feel welcomed
- work together with team members to contribute to guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel facilities and amenities
- support groups and events at the hotel
- answer incoming calls with friendly, approved greetings
- keep workspaces clean and organized
- pitch in to clean guest rooms and public spaces as needed
- greet guests while cleaning with a smile and name use if possible
- complete operational checklists accurately and on time every shift
- submit accurate and timely shift handover reports
- wear a clean, approved uniform and smile at all times
- communicate clearly and professionally with team members
- demonstrate a can-do attitude to meet business and guest needs
- collaborate to create a welcoming environment and positive workplace
- complete pre-cleaning duties including stocking supplies and attending morning meetings
- thoroughly clean and restock assigned guest rooms per shift
- perform additional cleaning projects in storage, public spaces, laundry, and deep cleaning activities as assigned
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
No experience required
Job Location
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