Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the 3rd-largest hotel owner-operator in the United States, founded in 2006 with offices located in New York City, Dallas, Chicago, and Richmond, Virginia. The company boasts an impressive $5.0 billion portfolio encompassing 148 premium-branded hotels, totaling more than 22,000 guestrooms across 37 states and 106 cities. MCR operates under nine Marriott brands, eight Hilton brands, and a variety of unflagged independent hotels, employing more than 7,000 team members nationwide. A recognized leader in the hospitality industry, MCR has received several prestigious awards such as Fast Company's 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award... Show More
Job Requirements
- Must have experience in hospitality, service, or consumer-facing role preferred
- Must have a positive attitude and willingness to learn
- Must be able to follow guidelines and procedures
- Must work well under high-pressure situations
- Must be effective at listening, conflict resolution, and communication
- Must have desire to serve guests
- Must be 18 years of age or older
- Must be willing to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time, clock out at scheduled shift end
- Must clock in/out for breaks on schedule
- Must provide sufficient notice when calling out from scheduled shift
- Must be able to perform physical demands of stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting household items
- Must be able to perform essential functions satisfactorily
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening, conflict resolution, and communication skills
- Desire to serve and satisfy all guests
- Ability to work well under pressure in fast-paced environments
- Must be at least 18 years of age
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to perform physical tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Strong teamwork and collaboration skills
- Ability to maintain appearance standards including wearing uniform and nametag
- Understanding of hotel operations and service standards
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Use relevant technology effectively for the role
- Answer all incoming calls with friendly service using the approved greeting
- Keep all work areas clean and well-organized
- Assist with cleaning guest rooms and public spaces as needed
- Greet guests hospitably while performing cleaning duties
- Complete all operational checklists accurately and on time every shift
- Submit accurate and timely shift handover reports
- Wear approved uniform cleanly and be well-groomed according to handbook
- Communicate clearly, honestly, and professionally with team members
- Show willingness to stretch beyond traditional role to meet business needs
- Collaborate effectively to create a welcoming environment and positive workplace
- Complete pre-cleaning duties including stocking room supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms each shift
- Perform additional cleaning projects in storage, public spaces, laundry, and deep cleaning as assigned
OysterLink lists restaurant, hotel, and hospitality jobs.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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