Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $11.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Killeen is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR oversees a substantial portfolio of $5.0 billion comprising 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. The company operates hotels under several major brands including nine Marriott brands, eight Hilton brands, and many unflagged independent hotels. MCR is recognized for its innovation and excellence, having been named one of Fast Company's 10 Most Innovative Travel Companies of 2020. It boasts multiple prestigious awards such as the Marriott Partnership Circle Award and Hilton Legacy Award for Top... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- must have a positive attitude and willingness to learn
- must be able to understand and follow established guidelines and procedures
- must work well in stressful, high-pressure situations
- must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests
- must be able to convey information clearly
- must have a desire to serve all guests
- must be 18 years of age or older
- must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
- must arrive and clock in on time for every shift and clock out at scheduled time unless directed otherwise
- must clock in/out for breaks at designated times
- must provide sufficient notice when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- positive attitude and willingness to learn
- ability to follow established guidelines and procedures
- effective listening and conflict resolution skills
- clear communication skills
- desire to serve guests
- able to work varied schedules including evenings, nights, weekends, and holidays
- maintain punctuality and follow clock-in/clock-out procedures
- minimum age of 18 years
- physical ability to perform demanding tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use the guests' names whenever possible to make them feel welcomed
- work together to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel features and amenities
- support all groups and events at the hotel
- answer incoming calls with friendly service using the approved greeting
- keep all areas clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- greet every guest happily by name if possible while cleaning
- complete all operational checklists accurately and on time
- submit accurate and timely shift handover reports
- wear a clean, approved uniform and be well-groomed while wearing a nametag and smiling
- communicate between team members clearly, honestly, and professionally
- maintain a can-do attitude and stretch beyond traditional roles
- collaborate to create a welcoming environment and effective workplace
- complete pre-cleaning duties including stocking room supplies and attending stand-up meetings
- clean and restock assigned guest rooms thoroughly
- participate in additional cleaning projects such as storage rooms, public spaces, guest laundry, and deep cleaning activities as assigned
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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