Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement and upward mobility
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Homewood Suites Kansas City Speedway is part of MCR, the 3rd-largest hotel owner-operator in the United States, known for operating a premium portfolio of 148 hotels across 37 states and 106 cities. MCR has established a reputation for excellence, innovation, and commitment to guest satisfaction, managing a diverse portfolio of hotels under multiple celebrated brands including Marriott and Hilton. Founded in 2006, MCR is headquartered with offices across New York City, Dallas, Chicago, and Richmond, Virginia, and employs over 7,000 team members nationwide. It consistently earns prestigious accolades such as the Marriott Partnership Circle Award and Hilton Legacy Award, reflecting... Show More
Job Requirements
- Must have experience in hospitality, service, consumer-facing franchise or a related field
- Must demonstrate a can-do attitude and willingness to learn
- Must be able to follow established guidelines and procedures
- Must work well under pace and pressure
- Must be effective at listening, conflict resolution, and communication
- Must have a desire to serve all guests
- Must be at least 18 years of age
- Must be willing to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time and clock out as scheduled
- Must clock in/out for breaks at scheduled times
- Must provide sufficient notice when calling out for shifts
- Must be able to meet physical demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.
Job Qualifications
- Experience in a hospitality, service, or consumer-facing franchise or related field preferred
- Ability to maintain a positive and proactive attitude
- Capability to follow established guidelines and procedures accurately
- Demonstrated ability to handle high-pressure and fast-paced work environments
- Strong listening skills and ability to effectively resolve conflicts
- Excellent communication skills to clearly convey information and ideas
- A genuine desire to provide outstanding hospitality and guest service
- Must be 18 years of age or older
- Commitment to punctuality and reliability
- Willingness to work varied shifts including evenings, weekends, and holidays
- Ability to work cooperatively within a team environment
- Basic understanding of hotel operations and guest service technology
- Willingness to undertake physical tasks necessary for housekeeping duties.
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to enhance guest relations
- Work together with team members to contribute to high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support groups and events hosted by the hotel
- Demonstrate understanding of relevant role-specific technology
- Answer incoming calls with friendly service using approved greetings
- Keep workspaces clean and well-organized at all times
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests courteously while performing cleaning duties
- Complete operational checklists with 100% accuracy on every shift
- Submit accurate and timely shift handover reports
- Wear a clean, approved uniform and maintain a well-groomed appearance
- Communicate clearly, honestly, and professionally with team members
- Display a can-do attitude by stretching beyond traditional roles to meet business needs
- Collaborate effectively to create a welcoming guest environment and positive workplace
- Perform pre-cleaning duties including stocking supplies and attending team meetings
- Thoroughly clean and restock assigned guest rooms each shift
- Carry out additional cleaning projects in storage areas, public spaces, and guest laundry as assigned
- Adhere to physical demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting as required
- Follow established guidelines and procedures
- Arrive and clock in on time for each shift and clock out at the scheduled time
- Provide timely notice for call-outs and adhere to scheduled break times.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Restaurant, hotel, and hospitality jobs on OysterLink.
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